Lyla Madrigales
Madera,CA
Summary
Dynamic retail professional with a proven track record at Target, excelling in customer service and sales expertise. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and product knowledge. Adept at cash handling and transaction processing, consistently achieving sales targets while maintaining a professional appearance and fostering teamwork.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Private Security Guard
Securitas Security Services USA
09.2023 - 06.2024
- Enhanced client safety by conducting thorough security assessments and implementing tailored security protocols.
- Prevented unauthorized access to secure areas through consistent monitoring of CCTV cameras and access control systems.
- Managed access control at large-scale events, verifying attendee credentials and prohibiting entry to unauthorized individuals.
- Conducted regular patrols of assigned facility to deter criminal activity and maintain visible presence for clients'' peace of mind.
- Documented daily activities in detailed logbooks, creating a clear record of events for management review.
- Mitigated risk of workplace accidents through active enforcement of established health and safety protocols for both team members and visitors.
- Developed strong rapport with clients by maintaining open lines of communication and promptly addressing any concerns or issues that arose during the course of duty.
- Provided executive protection services for VIP clients, ensuring their safety at various events and locations.
- Improved overall site security with timely response to alarms, disturbances, and potential threats.
- Demonstrated adaptability and flexibility in adjusting to diverse client needs, providing customized security solutions tailored to individual requirements.
- Assisted in the training of new security personnel, ensuring adherence to company policies and procedures for optimal performance.
- Facilitated smooth evacuations during emergency situations by quickly assessing risks and directing occupants to safe exits.
- Contributed to a positive work environment for fellow security personnel through teamwork, cooperation, and mutual support during challenging situations.
Human Resources Coordinator
Levi’s Stadium
08.2023 - 12.2023
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
Retail Sales Associate
Target
04.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Amazon Warehouse Associate
Amazon Prime Products
01.2022 - 05.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Education
High School Diploma -
Madera Adult School
Madera, CASkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Professional appearance
- Stocking and receiving
- Store maintenance
- Phone etiquette
- FLUENT IN LANGUAGE
- Transaction processing
- Sales expertise
- Policy and procedure adherence
Timeline
Private Security Guard
Securitas Security Services USA
09.2023 - 06.2024
Human Resources Coordinator
Levi’s Stadium
08.2023 - 12.2023
Retail Sales Associate
Target
04.2022 - 11.2022
Amazon Warehouse Associate
Amazon Prime Products
01.2022 - 05.2022
High School Diploma -
Madera Adult School
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