Lylah Taylor
Marietta,GA
Summary
Motivated professional eager to advance and broaden expertise within the corporate realm. Possesses a strong ability to adapt seamlessly to diverse work environments, committed to continuous growth and development. Passionate about learning and driven for success, ready to take on new challenges and contribute to the success of any organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Kaiser Permanente
Atlanta, GA
05.2023 - Current
- Assignment: Working with Local IT and Desktop Support Technicians
- Image and build computers for new hires that are onboarded into Kaiser or for existing employees to receive new ones
- Assist new hires with setting up their new device(s), Kaiser issued computers and phones, for in-office and remote use
- Troubleshoot basic hardware or software level issues for Kaiser devices, such as running a BIOS update or an online repair for Microsoft applications.
Intern
Kaiser Permanente
Atlanta, GA
02.2023 - Current
- Assignment: Working with IT Associate and Service Desk Technicians
- Assisted in the transition from Cisco hardware to Cisco software by providing extension identification numbers and other valuable information to various departments within Kaiser during the Cloud Migration in February 2023
- Supported the Quality Assurance Team and the WFM Team in the creation of a detailed job aide for Calabrio and the data, such as adherence, presented within the application for the agent dashboard
- Aid callers with IT related issues including providing access licenses, app installations, password resets, account reactivation, escalation to the appropriate teams, and more
- Created the SharePoint site homepage, known as the run book, for the IT Service Desk technicians to utilize as a guide of reference for their daily tasks and projects.
Professional Skills Training
Year Up
Atlanta, GA
08.2022 - Current
- Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship
- Developed an understanding of skillsets and traits necessary to achieve success in a corporate environment.
Education
Cybersecurity Certification -
Atlanta Metropolitan State College
Atlanta, GA12.2022
Dual Enrollment -
Chattahoochee Technical College
Marietta, GA03.2022
Skills
- Microsoft Office Suite Apps
- AccessNow / ServiceNow
- Cisco Jabber and Finesse
- Calabrio
- Citrix Workspace
- Global Protect and PingID
- Bomgar
- Unix and Reflection
- CAT Tool
- AppOS
- ARS and Active Directory
- VMware
- Coreview
- Switches / Routers / Firewall
- S3 Wave ID
- Shared Workspaces
- Aruba
- Network configuration including WANLANMANVLANWLAN
- DMZ (Demilitarized Zone)
- Python / Java
- Clear and Concise Communication (Written and Oral)
- Strategic and Creative Thinking Skills
- Effective Time Management skills
Certification
- Microsoft Excel
- IT - Cybersecurity
Timeline
Intern
Kaiser Permanente
05.2023 - Current
Intern
Kaiser Permanente
02.2023 - Current
Professional Skills Training
Year Up
08.2022 - Current
Cybersecurity Certification -
Atlanta Metropolitan State College
Dual Enrollment -
Chattahoochee Technical College