Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Lyle Gillean

Royse City,Texas

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Asst. GM

IHOP
Greenville, TX
10.2022 - Current
  • Helped Adjust Culture and Accountability Failings, resulting in a 4.8% net sales increase during my employment.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw payroll preparation and administration for staff.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Assisted GM in developing and implementing strategies to improve operational efficiency and customer satisfaction.

Senior Mold Technician

Viking Plastics LLC
Scottsburg , IN
02.2015 - 09.2022
  • Performed routine maintenance and repairs on blow molding machines.
  • Checked machinery for proper functioning and conformance to safety standards.
  • Installed new blow molding equipment according to manufacturer specifications.
  • Troubleshot issues with blow molding machines, including electrical and mechanical malfunctions.
  • Monitored process parameters throughout production runs to maintain product quality standards.
  • Adjusted machine settings as needed to optimize efficiency and reduce downtime.
  • Liaised with other departments regarding scheduling of production runs and delivery times.
  • Assisted in the training of new technicians on the use of blow molding equipment and processes.

GM

IHOP
Greenville, Texas
06.2008 - 01.2015
  • Started as a 3rd Asst. Manager, and worked my way into the GM position. Carried an average annual sales increase of 5.1%, good for the 2nd best sales increases in our 16 Location franchise during my employment.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
  • Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
  • Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
  • Identified opportunities to reduce costs while maintaining quality standards across departments.
  • Ensured compliance with applicable laws and regulations related to labor relations activities within the organization.
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
  • Provided guidance regarding strategic decisions impacting long-term plans or objectives of the organization.

Missile Technician

U.S. Army Recruiting Command
Dallas, TX
02.2002 - 01.2006
  • Performed inspections on missiles and related components to ensure proper functioning.
  • Conducted maintenance and repairs of missile systems and parts as needed.
  • Tested missile guidance systems for accuracy and functionality.
  • Assisted with the installation of new missile hardware components according to specifications.
  • Verified accuracy of test results before releasing reports to superiors.
  • Communicated regularly with team members regarding project status updates and changes in procedures or regulations.
  • Utilized specialized tools and diagnostic software to troubleshoot problems with missile hardware.
  • Responded quickly to emergency situations involving malfunctioning missiles or launch failures.
  • Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
  • Inspected and repaired systems to maximize performance.

Education

High School Diploma -

Rains High School
Emory, TX
05.2001

Skills

  • Workflow Coordination
  • Business Operations Knowledge
  • Employee Relations
  • Team Leadership Strength
  • Operations Management
  • Hiring and Recruitment
  • Process Improvements
  • Budgeting and Cost Control
  • Staff Management
  • Sales Techniques
  • Inventory Control
  • Food Safety and Sanitation
  • Training and Development Skill

Languages

Spanish
Limited

Certification

  • ServSafe Certified

References

References available upon request.

Timeline

Asst. GM

IHOP
10.2022 - Current

Senior Mold Technician

Viking Plastics LLC
02.2015 - 09.2022

GM

IHOP
06.2008 - 01.2015

Missile Technician

U.S. Army Recruiting Command
02.2002 - 01.2006

High School Diploma -

Rains High School

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Lyle Gillean