Lyle Hall
Cameron,NC
Summary
Energetic Field Service Engineer with 32-year background performing all types of repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Skilled at training and mentoring field service personnel to troubleshoot and correct equipment and customer problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for medical industry.
Overview
33
33
years of professional experience
Work History
Region Supt Spec Sr
Canon Medical Systems USA
12.2015 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled CE issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Followed up with customers, ASM and CE to offer additional support and check resolution satisfaction.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Responded to CE inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured systems.
Cust Eng Sr
Canon Medical Systems USA
12.2001 - 04.2015
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Followed detailed repair and maintenance procedures for consumer products.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Engineer
Hologic
11.2000 - 12.2001
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Analyzed and evaluated performance and optimized efficiency.
Bio-Medical Electronic Technician
US Army
11.1990 - 11.2000
- Trained staff on proper operation of equipment as well as initial troubleshooting techniques.
- Inspected, tested and calibrated medical equipment before installing.
- Diagnosed cause of problems and completed repairs.
- Documented information regarding installations, repairs and inventory checks.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Mentored team members to enhance professional development and accountability in workplace.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Scheduled and oversaw maintenance, repair and installation activities.
- Organized ongoing maintenance schedules to boost system performance.
Education
No Degree - Biomedical Engineering
US Army Armor School
Fitzsimmons Army HospitalHigh School Diploma -
Coventry High School
Coventry, RI11.1990
Skills
- Customer Satisfaction
- Customer Service
- Telephone Support
- Troubleshooting Techniques
- Equipment Repair
- Installing and Repairing Equipment
- Teaching
Timeline
Region Supt Spec Sr
Canon Medical Systems USA
12.2015 - Current
Cust Eng Sr
Canon Medical Systems USA
12.2001 - 04.2015
Service Engineer
Hologic
11.2000 - 12.2001
Bio-Medical Electronic Technician
US Army
11.1990 - 11.2000
No Degree - Biomedical Engineering
US Army Armor School
High School Diploma -
Coventry High School
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