Lyle Maclin

Work History

Premier Workspaces

02.2023 - Current

Client Communication - Serving as a primary point of contact for clients, handling incoming inquiries, addressing their concerns, and providing timely and accurate information, through phone calls, emails, and meetings, ensuring a positive client experience
Client Relationship Management - Developing and nurturing strong relationships with clients, understanding their needs, preferences, and goals
Documentation and Reporting up-to-date records of client interactions, transactions, and requests
Including updating client profiles, documenting service agreements, and generating reports to track client activity, feedback, and performance metrics
Cross-functional Collaboration - Communication with various internal departments such as sales, marketing, and operations to ensure seamless client service
Then communicate client feedback and requirements to the relevant teams and work together to meet client expectations.

Hampton Inn Hotel

02.2015 - Current

Years 5 months)
Financial Accounting - by reconciling and balancing daily transactions, such as room charges, payments, and adjustments
Ensured that all financial records were in order and compliant with accounting standards
Nightly Reports - Preparing and generating various reports summarizing the day's financial activities
These reports included occupancy rates, revenue summaries, cash flow statements, and other relevant financial information
Guest Check-In/Check-Out - Assisting guests with the check-in and check-out processes by verifying guest information, assigning rooms, and collecting payments
Also addressed any guest inquiries or concerns that arise during these interactions.

West Coast Escrow

12.2021 - 08.2022

Documentation and Verification of documents for the escrow process
This includes purchase agreements, loan documents, title reports, and other relevant paperwork
Then verify the accuracy and completeness of these documents to ensure compliance with legal and regulatory requirements
Communication and Coordination for various parties involved in the escrow process, including buyers, sellers, real estate agents, lenders, and title companies
Relay information, and coordinate appointments and deadlines to keep the process on track
Escrow Account Management which holds the funds related to the transaction
By making ensure that all funds are received, deposited, and disbursed accurately and in accordance with the terms of the escrow agreement
Title and Lien Research by identifying any existing liens, encumbrances, or title issues that may affect the transaction
Escrow Closing Preparation by preparing the necessary closing documents, including settlement statements, escrow instructions, and any additional required paperwork
Compliance and Regulatory by staying up-to-date with industry regulations and guidelines to ensure compliance.

Grand Pacific Resorts

02.2018 - 01.2020

Financial Accounting - by reconciling and balancing daily transactions, such as room charges, payments, and adjustments
Ensured that all financial records were in order and compliant with accounting standards
Nightly Reports - Preparing and generating various reports summarizing the day's financial activities
These reports included occupancy rates, revenue summaries, cash flow statements, and other relevant financial information
Guest Check-In/Check-Out - Assisting guests with the check-in and check-out processes by verifying guest information, assigning rooms, and collecting payments
Also addressed any guest inquiries or concerns that arise during these interactions.

Altium

12.2012 - 01.2015

Issue Identification and Triage - Incoming technical support requests
By asking relevant questions and gathering necessary information to understand the issue
Troubleshooting - Based on the information gathered, I perform basic troubleshooting steps to diagnose the problem
Issue Resolution or Escalation - After troubleshooting and any attempts to resolve the issue independently whenever possible
If the issue is more complex or requires specialized knowledge, the issue is then escalated to Tier 2 or higher levels of support
Documentation and Ticket Management - Maintaining accurate records of each support request created
Update support tickets or incident reports, documenting the user's information, issue details, troubleshooting steps, and the resolution provided.

Operations - Answering phone calls, providing information to guests, assisting with guest requests, and ensuring the smooth operation of the front desk during the night hours
Administrative Tasks - Data entry, filing, and record maintenance
Organize and store financial and guest-related documents for future reference
Also assist with other administrative duties assigned by the management.

Throughout the escrow process, by providing support and assistance to clients and other parties involved
Answering inquiries, addressing concerns, and provide updates to maintain clear and effective communication., and Communication - Interact with users in a professional, courteous, and empathetic manner, ensuring that users feel heard and valued
Basic Software and System Configuration - Assisting users with basic software installation, configuration, and troubleshooting
Knowledge Base Maintenance - Update existing articles or create new ones based on common support issues and their resolutions.