Lyle Murphy
Indianapolis,IN
Summary
Dynamic Shift Manager with a proven track record at Citadel, excelling in problem-solving and team leadership. Skilled in forklift operation and adept at fostering communication, I have significantly enhanced team performance and customer satisfaction. Expert in training and supervising, my approach ensures seamless operations and a positive work environment.
Overview
24
24
years of professional experience
Work History
Shift Manager
Citadel
08.2000 - 07.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Associates Of Science - Accounting And Business Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
Communication
Works well with others and Training
Forklift Driving
Little Experience in Quality Control
Leading a team
Supervising a shift
Timeline
Shift Manager
Citadel
08.2000 - 07.2024
Associates Of Science - Accounting And Business Management
Ivy Tech Community College of Indiana
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