Lyle Spurgeon
Kelso,WA
Summary
Understanding Residential Assistance ready to help residents achieve recovery. Adept at handling stressful crisis interventions. Caring in times of negative emotion and conflict. Enthusiastic provider of customized care suited to each individual's unique needs. Compassionate Residential Assistant with 2.5 years of helping individuals find peace and recovery. Devoted to offering superlative care through careful monitoring and empathetic communication.
Overview
4
4
years of professional experience
Work History
Residential Care Assistant
Cowlitz Family Health Center
05.2021 - Current
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Transported clients to appointments, making sure they maintained boundaries with each other and respected facility rules.
- Observed and documented resident progress, reporting Any incidences to house manager.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Attended continuing training sessions on medical techniques and methods.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted residents with basic activities of daily living.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Scheduled and accompanied clients to medical appointments.
- Used EPIC and Windows 7 and 10 to record patient care, condition, progress and concerns.
- Collected patient Urinalyses and recorded results for clinical staff and management.
Shift Manager/Key Holder
Superior Subs / Jimmy John's
06.2019 - 12.2020
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store 5 to 7 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Oversaw team of 3 to 10 employees.
- Processed cash, credit, debit, and check payments.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Monitored and restricted access to keys to maintain store security.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
GED -
Washougal High School
Washougal, WASkills
Supporting Daily Living Needs
- Safety Practices
- Client Requirements
- Interdisciplinary Care
- Cleaning Products
- Monitor Vitals
- Empathy and Compassionate Care
- Restock Shelves
- Individual Patient Supervision
- Room Checks
- EMR Systems
- Critical Thinking
- Compliance with Regulatory Guidelines
- Active Listening
- Blood Sugar Monitoring
- Vital Signs Management
- Recreational Activities
- Sanitizing Surfaces
- Intakes
- Patient Transport
- Job Assignments
- Inventory Merchandising
- Cast and Crew Supervision
- Maintenance and Repair Management
- Team Meetings
- Maintaining Clean Work Areas
- Staff Management
- Customer Service
- Mentoring
- Rules and Regulations
- Employee Training
- Daily Timekeeping
- Time Management
- Hanging Items
- Food and Beverage Management
- Teamwork and Collaboration
Timeline
Residential Care Assistant
Cowlitz Family Health Center
05.2021 - Current
Shift Manager/Key Holder
Superior Subs / Jimmy John's
06.2019 - 12.2020
GED -
Washougal High School
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