LYLE C ROBERTS
Moon,PA
Summary
Highly accomplished IT Manager with exceptional track record of delivering strategic IT projects and high impact solutions. Solid experience conceptualizing and driving technical solutions for complex problems with specific domain expertise in the areas of data assessment, architecture, and analytics. Excellent knowledge of various software applications and capable of leading teams to deploy projects within time and budgetary restraints. Strong business acumen and excellent interpersonal and communication skills. Proactive manager, team builder, and tactical planner with ability to attract and secure solid working relationships at the strategic level and translate business needs into technical specifications.
Overview
23
23
years of professional experience
Work History
Systems Engineer
All Covered
Pittsburgh, PA
12.2021 - Current
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Primary Engineer for 18 Pittsburgh and West Virginia Based Clients
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Implemented firewalls, two-factor authentication and antivirus software for networks supporting 18 clients.
- Reviewed and analyzed security logs to determine and alleviate network threats.
- Managed and executed new VMware and SAN roll out projects.
- Collaborated with executive team to define business requirements and systems goals
- Completed technical reviews of existing systems and suggested updates or changes.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions
Manager Global Infrastructure
StarKist
Pittsburgh, PA
10.2019 - 11.2021
- Managed the daily operations of StarKist IT Staff in Ecuador and American Samoa in conformity with company standards.
- Schedule and run all patches and updates on Solarwinds Helpdesk, Barracuda Email archive, Cisco Wireless controllers and Palo Alto Firewalls and Global Protect VPN
- Evaluate end of life on all hardware and software and accordingly budget for updates.
- Maintain all VPN IPSec tunnels for the various external plants and company locations as well as work with IBM to keep SAP tunnels up and operational.
- Keep senior management up to date on projects and planned plant outages when needed.
- Point of contact for Microsoft, Cisco, Palo Alto, Barracuda and all Website support.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
Network Analyst II
Cabot Oil & Gas Corporation
Pittsburgh, PA
05.2011 - 10.2019
- Direct IT infrastructure implementation and maintenance for North Region IS group.
- Ensure timely back up of data using Unitrends Enterprise Backup, evaluate and maintain bandwidth usage and storage using Solar Winds and NetApp OnCommand System Manager, and manage daily tickets using Servicenow ticket SLA.
- Administer wireless traffic for rogue devices and access points using Cisco Wireless Admin.
- Act as DBA for 75 individual Kingdom SQL Databases, four custom production ArcGIS databases, and one custom piper and harmony database.
- Facilitate management and support for all custom in house software packages such as Well Shadow, Spotfire, Geographix, Kingdom, and ArcGIS Server.
- Supervise administration of two physical and 32 virtual servers.
- Collaborate with North Region Manager to determine required updates when needed.
- Successfully project managed establishment of a new office facility and introduced a new HR on boarding platform and created a PC build standard for each specific group in the North Region.
- Restructured the network file structure to enable enhanced user experience and easy access.
IT Manager
Flabeg Solar USA
Clinton, PA
03.2009 - 05.2011
- Developed and maintained custom OUs using Active Directory as required by the German main office.
- Supervised end user support for all Microsoft and Windows products.
- Ensured timely maintenance of all local servers and support for all factory robotics upgrades.
- Administered maintenance of Cisco Phone System, security system using WinPack, and AS400 functions.
- Held weekly meetings with the local president, vice president, and management team in Germany.
- Project managed the new factory establishment and directed contractors for networking, security arrangement, and MPLS setup between offices in Pittsburgh and Germany.
- Established and maintained the United States SOP for the IT department, systems criteria for the US PCs builds, and AD configuration and OUs for the Pittsburgh office.
- Communicated with vendors and supervised network configurations from scratch.
Senior Technician
UPS
PIttsburgh, PA
09.1999 - 03.2009
- Supervised high priority service tickets and ensured over 95% of SLA were completed without compromising on the quality of service, output, and turn-around timelines.
- Led Windows Server 2000 to 2003 migration project and created technical documentations for other team members.
- Spearheaded project management for Diad 3 to Diad 4 roll out and conducted training sessions for 140 drivers on Diad 4s.
Education
Business Administration
University of Maryland
Skills
- NetApp Filer
- VMWare Enterprise
- SQL Database
- Exchange Administration
- Active Directory
- Networking
- Project management
- Windows Server Expert
- Palo Alto Firewalls
- Barracuda Products
- Customer Relationship Management
- Network Configuration
- Cisco Architecture
- VMware Virtualization
- Systems Implementations
Timeline
Systems Engineer
All Covered
12.2021 - Current
Manager Global Infrastructure
StarKist
10.2019 - 11.2021
Network Analyst II
Cabot Oil & Gas Corporation
05.2011 - 10.2019
IT Manager
Flabeg Solar USA
03.2009 - 05.2011
Senior Technician
UPS
09.1999 - 03.2009
Business Administration
University of Maryland
Similar Profiles
Alexander BowenAlexander Bowen
IT Support Specialist at All CoveredIT Support Specialist at All Covered
Denise WhelanDenise Whelan
Systems Engineer at All CoveredSystems Engineer at All Covered
PINNY GILDINPINNY GILDIN
DevOps Product Support Engineer at All CoveredDevOps Product Support Engineer at All Covered