Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lylian Gherasim

Hyannis ,MA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Cheese Bread Bakery
12.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Interpreter

Self-employeed
01.2010 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

Credit Assistant

Shepley
08.2022 - 04.2023
  • Uploaded completed applications to appropriate credit system.
  • Delivered diverse departmental administrative support to personnel.
  • Improved collection efficiency by coordinating with other departments to devise effective strategies for recovering outstanding debts.
  • Supported sales efforts by swiftly completing credit investigations for potential customers to expedite deal closures.
  • Strengthened relationships with clients through exceptional customer service skills, fostering trust and loyalty among existing clientele.

Customer Service Representative

Braga Bros Plumbing, Heating & Air Conditioning
01.2014 - 06.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

GED -

Hyannis
Hyannis
06.2006

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Verbal and written communication
  • Technical writing proficiency
  • Strong Organization
  • Discretion and Confidentiality

Certification

CPR

Interpreter/Translator

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

General Manager

Cheese Bread Bakery
12.2023 - Current

Credit Assistant

Shepley
08.2022 - 04.2023

Customer Service Representative

Braga Bros Plumbing, Heating & Air Conditioning
01.2014 - 06.2016

Interpreter

Self-employeed
01.2010 - Current

GED -

Hyannis

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Lylian Gherasim