Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lylla Roe

Long Beach

Summary

Dynamic manager with a proven track record at Apex Renovations, excelling in team leadership and customer service. Enhanced client satisfaction through effective dispute resolution and maintained organized operations. Skilled in inventory management and time management, consistently achieving high-quality service and fostering a productive work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Apex Renovations
08.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.

Server

Waffle House
10.2023 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

2nd Key Holder Manager

Traceland Plaza and Package
12.2021 - 06.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, shipment, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Conducted inventory and stocking duties
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Server

McCallisters Deli
11.2018 - 09.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Hostess

Forklift
02.2016 - 10.2018
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Massage Therapy Completion Certificate -

Waldrip School of Massage Therapy
Tupelo, MS
04-2021

High School Diploma -

Tupelo High School
Tupelo, MS
05-2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Inventory stocking
  • Inventory management
  • Shelf organization

Certification

Massage Therapy

Timeline

Manager

Apex Renovations
08.2024 - Current

Server

Waffle House
10.2023 - 08.2024

2nd Key Holder Manager

Traceland Plaza and Package
12.2021 - 06.2023

Server

McCallisters Deli
11.2018 - 09.2020

Hostess

Forklift
02.2016 - 10.2018

Massage Therapy Completion Certificate -

Waldrip School of Massage Therapy

High School Diploma -

Tupelo High School

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