Summary
Overview
Work History
Education
Skills
Timeline
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Lyllian Howard

Summary

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with experience in customer resolution and phone etiquette. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I am energetic and goal-oriented with exemplary passion for developing relationships with customers & always eager to learn from my management and team members.

Overview

6
6
years of professional experience

Work History

Front Desk Supervisor

Salvation Army
05.2023 - 09.2023
  • Oversaw front desk operation, productivity, and operational efficiency.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Created lasting relationships with guests that stay at our shelter.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Dietary Aide

Cearu Medical Resort
10.2021 - 12.2022


  • Followed all food safety regulations while preparing meals for patients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Participated in medical staff meetings and other committees related to nutrition care.
  • Monitored and evaluated patient progress, documenting results.

Dietary Aide

Senior Suites
02.2021 - 09.2021
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Monitored and evaluated patient progress, documenting results.
  • Monitored for change in nutrition risk status patients and address needs.
  • Reported and documented resident changes in consumption or behaviors.

Phone Representative

State Farm
12.2019 - 02.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Provided available quotes, and services to customers, as well as account management, and order calls.


Waitress

Lakeview Cafe
02.2018 - 11.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

Memorial High School
Tulsa, Ok
05.2022

Skills

  • Guest Relations
  • Operations Oversight
  • Word Processing
  • Check-In and Check-Out Procedures
  • Time Management
  • Customer Service
  • Staff Supervision
  • Problem-Solving Skills
  • Issue Resolution
  • POS System Operation
  • Compliance Monitoring
  • Listening Skills
  • Surveillance
  • Mail Sorting
  • Office Organization
  • Scheduling
  • Verbal and Written Communication
  • Skilled in Microsoft Word, Excel & Teams

Timeline

Front Desk Supervisor

Salvation Army
05.2023 - 09.2023

Dietary Aide

Cearu Medical Resort
10.2021 - 12.2022

Dietary Aide

Senior Suites
02.2021 - 09.2021

Phone Representative

State Farm
12.2019 - 02.2021

Waitress

Lakeview Cafe
02.2018 - 11.2018

High School Diploma -

Memorial High School

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Lyllian Howard