Lyly Luangamat

Versatile business owner transitioning into real estate with a solid foundation in business management and customer relations. Proven track record of maintaining high ethical standards and delivering exceptional service. Committed to leveraging skills to contribute effectively in a new industry. Eager to embrace learning opportunities and drive success.

Dynamic and results drive-driven entrepreneur with over 25 years of hands-on business ownership and management experience in high-touch, customer-facing industries. Proven expertise in operations oversight. Client relationship management, financial administration, inventory control, and team leadership in fast-paced environments. Experience in menu innovation, cost management,and team leadership. Skilled in delivering exceptional customer service while growing revenue and stream lining operations in a fast-paced, hands-on environment. Passionate about hospitality, with proven ability to adapt and succeed through economic shifts.

Client Relationship Management and Retention

Operations and Workflow Optimization

Financial Administration (Budgeting,Invoicing, Cash Handling)

Inventory Management and Vendor Coordination

Scheduling and Time-Sensitive Task Management

Problem Solving in High-Pressure environments 

Data Entry and Record-Keeping (POS Systems)

Team Leadership and Cross Functional Collaboration

Chopstix [Lake Mary,Fl] 

2023-Present

Co-Owner/Manager

Managing team of 8 crew members

Overseeing daily productions

Increased sales by 30% in first year of ownership

Angel Nails- Mt Dora, Fl

Owner/General Manager

2002-2023

Directed full-scope operations for a high-volume nail salon, managing daily revenue, staffing, and client scheduling for a team of 10+ technicians.

Cultivated long-term clent relationships,achieving a 90% retention rate through personalized service and rapid issue resolutions. 

Oversaw financial operations, including budgeting, invoicing, expense tracking, and cash reconciliation with 100% accuracy. Managed inventory procurement and supply chain logistics, reducing waste by 15% through strategic vendor negotiations. Implemented efficient appointment and workflow systems, increasing daily capacity by 20% without compromising service quality. 

Co-Owner Operations Manager 

Lee's Palace -[Lake Mary,Fl]

2004-2020

Co-founded casual dining restaurant,overseeing all administrative and operational functions from launch to sustained profitability.

Led daily decision-making in a high traffic environment, ensuring seamless service during peak hours.

Managed inventory, ordering, and supplier, relationships, maintaining cost efficiency and quality standards.

Developed and enforced standard operating procedures(SOPs) for front-and back of house teams,improving consistency and speed of service.

Fostered a collaborative team culture,training staff on customer service excellence and conflict resolution.