Lyman McDonald
Cornelius,NC
Summary
Skilled Director of Operations who excels at building effective management teams and achieving high standards of excellence in restaurant operations. Applies strong analytical and critical thinking skills to make sound decisions that drive long term positive performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Business Development
Modives
- Called on auto dealership groups to purchase our patented insurtech software
- Developed a go to market strategy for our sales team
- Gave weekly presentations to our staff on product information and implementation
- Showcased face to face demonstrations for all potential customers
- Managed all customer accounts once they had on boarded
- Provided in depth research of the US auto industry to our in-house team.
Sales Specialist
Lake Norman Hyundai
10.2021 - 10.2023
- I assisted clients in the entire purchase of both new and preowned automobiles in the most disruptive era in modern times
- Held the highest CSI (customer satisfaction index) for our dealership and the number 9 position in our region of 88 dealerships.
Owner Operator
McDonald Outdoor Maintenance
01.2020 - 09.2021
- Owned a landscape and construction company that employed 6 people in addition to myself
- I managed the design and construction of both indoor and outdoor residential spaces.
Director of Operations
Michael Family Restaurant Group
06.2019 - 12.2019
- Managed daily operations of an 8 million annual sales restaurant company
- Oversaw the development and operation of a new fast casual concept
- Sustained positive performance of four different brands
- Improved negative earnings of $60k for year to date to a positive $80k year to date earnings in 5 months
- Established and executed operating procedures for labor and cost controls for all concepts
- Implemented correct payroll procedures for entire company
- Put into effect new book keeping practices for corporate office
- Developed P and L analytics and strategies.
Director of Food and Beverage
US national Whitewater Center
09.2018 - 05.2019
- Responsible for 7 different food and beverage outlets on property that employed 200 team members
- Managed food and beverage operations for special events and catering
- Implemented new cost and labor controls resulting in 4% increase in annual F and B profit
- Coordinated food and beverage operations for weekend festivals with revenues of $500,000
- Planned and executed the up fit for all F & B outlets during off season
- Worked closely with other department directors to improve execution of all operations
- Planned the continual development of 16 junior f and b managers.
Director of Operations
Treehouse Kitchen
11.2013 - 06.2018
- Operated 4 different restaurant concepts that employed 125 team members and 15 restaurant managers
- Recruited, hired and trained all new managers
- Developed and promoted 3 hourly kitchen staff to KM’s and 8 FOH hourly staff to FOH managers
- Developed and shared SOP’s across the company, including interviewing and hiring, guest recovery, time management and development policies
- Monitored and performed daily audits for all 4 restaurants
- Analyzed financial P & L information to determine strategies and actions needed to meet and exceed financial objectives
- Determined appropriate action to ensure all company standards, food quality and service standards were consistently met
- Ensured all managers and team members were held accountable to company policies and standards
- Contributed to the development of all employee handbooks and job descriptions
- Oversaw all HR administration as well as payroll information and processing
- Responsible for outside sales for our food truck as well as the maintenance and adherence to all county, state and federal regulations applicable to mobile food trucks.
Director of Operations
Carolina Commercial Kitchen
03.2012 - 01.2013
- Managed all daily operations of commercial kitchen
- This included outside sales, health department compliance, agriculture compliance as well as all financials
- I worked closely with 20 - 30 independent food truck operators to ensure they had an above average facility and tools to operate from
- I was responsible for the maintenance and security of the kitchen as well.
Food and Beverage Operations Manager
Sea Pines Resort
01.2009 - 03.2011
- Managed F&B operations and staff for 7 restaurants, 3 golf courses, and a boutique hotel
- Efficient in managing staffing levels for seasonal needs including utilizing temporary staffing services
- Supported the special events, weddings, and catering department
- Was an integral part of all planning and the execution of F&B operations pertaining to the annual Heritage PGA golf tournament held at Harbour Town Golf Links
- Possess thorough knowledge of food, beverage and service techniques
- Assisted with menu planning, staff scheduling and maintained sanitation standards for all F & B venues
- Received the Forbes Four Star rating during my tenure
- Responsible as a department head to direct and work with F&B management team and hourly employees to successfully execute restaurant operations; strive to continually improve guest and employee satisfaction and maximize the financial performance in all areas of my responsibility.
Education
Page High School
Greensboro, NC05.1980
Certification
ServeSafe Certified
Additional Information
Professional and personal references available upon request.
Timeline
Sales Specialist
Lake Norman Hyundai
10.2021 - 10.2023
Owner Operator
McDonald Outdoor Maintenance
01.2020 - 09.2021
Director of Operations
Michael Family Restaurant Group
06.2019 - 12.2019
Director of Food and Beverage
US national Whitewater Center
09.2018 - 05.2019
Director of Operations
Treehouse Kitchen
11.2013 - 06.2018
Director of Operations
Carolina Commercial Kitchen
03.2012 - 01.2013
Food and Beverage Operations Manager
Sea Pines Resort
01.2009 - 03.2011
Director of Business Development
Modives
Page High School