Lyn Blotkamp
Billings,MT
Summary
Accomplished Electronic Banking Services Manager with a proven track record at Opportunity Bank of Montana, enhancing operational efficiency and customer satisfaction. Expert in stakeholder management and fraud prevention, I've driven significant improvements in electronic banking services. My leadership fostered teamwork and innovation, achieving notable growth in customer engagement and service quality. Results-driven [Job Title] experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
14
14
years of professional experience
Work History
Electronic Banking Services Manager
Opportunity Bank Of Montana
04.2020 - 03.2024
- Streamlined online banking processes for increased efficiency and user satisfaction.
- Delivered comprehensive training programs for staff members to improve their knowledge of electronic banking services.
- Championed change initiatives by promoting a culture of innovation within the team, fostering an environment conducive to creative problem-solving approaches.
- Implemented advanced analytics tools, aiding decision making processes by providing valuable insights into business performance metrics.
- Established strong relationships with external vendors, securing optimal technology solutions for the organization''s needs.
- Contributed significantly towards meeting organizational goals by consistently achieving key performance indicators related to electronic banking service offerings.
- Collaborated with cross-functional teams to develop new products and features that catered to market demands.
- Played a pivotal role in shaping the organization''s strategic vision by providing expert insights into emerging trends and potential growth opportunities within the electronic banking landscape.
- Optimized security measures to protect customer data and prevent fraudulent activities in electronic banking.
- Spearheaded the development of customized digital marketing campaigns targeting specific customer segments, resulting in accelerated growth rates across key demographic groups.
- Developed innovative strategies to drive the adoption of electronic banking services among customers.
- Managed budgets effectively, allocating resources strategically to ensure continuous improvement of electronic banking services.
- Leveraged automation technologies to streamline workflow processes, reducing manual intervention requirements and boosting overall operational efficiency levels.
- Championed a customer-centric approach to service delivery, enabling significant improvements in overall satisfaction levels and long-term retention rates among electronic banking clients.
- Strengthened risk management protocols through rigorous review processes and policy updates, safeguarding company assets from potential threats.
- Upgraded legacy systems by migrating core functionalities onto more robust platforms compatible with emerging industry standards and best practices.
- Introduced new communication channels that provided customers with more convenient access points for support regarding their electronic banking transactions.
- Enhanced customer experience by implementing user-friendly electronic banking platforms and services.
Financial Crimes Specialist
First Interstate Bank
03.2018 - 03.2020
- Recognized control failures in bank processes, procedures, and customer decisions and categorized losses.
- Collaborated with cross-functional teams to develop comprehensive financial crime prevention strategies.
- Conducted thorough due diligence on high-risk clients, mitigating potential exposure to illicit activities.
- Evaluated vendor-provided solutions for detecting and preventing financial crimes, making informed recommendations based on cost-benefit analyses.
- Developed targeted risk assessments for various business lines, ensuring proper risk mitigation measures were in place.
- Assisted legal counsel with the preparation of evidentiary materials for court proceedings related to financial crimes cases investigated by the team.
- Developed strong working relationships with key stakeholders such as regulators, auditors, and law enforcement agencies to facilitate information sharing and cooperation efforts effectively.
- Provided expert guidance on compliance matters during new product development initiatives to minimize potential risks.
Digital Banking Manager
First Interstate
01.2010 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
Bachelor of Science - Financial Forensics And Fraud Investigation
Great Falls College Montana State University
Great Falls, MT 05.2001 -
Skills
- Operational Efficiency
- Stakeholder Management
- Branch operations
- Sales Leadership
- Relationship Management
- Loan Processing
- Credit analysis
- Fraud prevention
- Teamwork and Collaboration
- Customer Service
Timeline
Electronic Banking Services Manager
Opportunity Bank Of Montana
04.2020 - 03.2024
Financial Crimes Specialist
First Interstate Bank
03.2018 - 03.2020
Digital Banking Manager
First Interstate
01.2010 - 02.2018
Bachelor of Science - Financial Forensics And Fraud Investigation
Great Falls College Montana State University
05.2001 -
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