Lyn Bursey
Manchester,NH
Summary
Field Service Engineer with 23 years of experience performing CDSEM and wafer inspection systems repair, installation and troubleshooting. Adept at managing all administrative duties and educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge.
Overview
34
34
years of professional experience
Work History
Senior Field Service Engineer
Hitachi High Technologies America
Manchester, NH
11.2013 - Current
- Work with multiple DOD customers to ensure that scheduled maintenance, preventative maintenance, and emergency maintenance is scheduled and performed within the contract parameters
- Place and track parts orders for all customers to ensure that parts needed are available for all maintenance that is scheduled
- Schedule engineers, or perform maintenance based on the type of equipment that is being serviced so that customer needs are met
- Attend weekly Eastern District service meetings with management and technical support to discuss issues and assist where applicable.
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
- Traveled regularly to visit customers' sites for providing on-site support.
- Performed preventive maintenance on a variety of systems including hardware, software and networking components.
- Provided technical guidance to junior field engineers regarding complex system issues.
Associate Test Engineer
KLA-Tencor Corporation
Milpitas, CA
12.2000 - 11.2013
- Worked closely with the factory to ensure equipment functions properly and updated management if any issues arose that would impact shipping date
- Traveled throughout Asia, Europe, and the United States to perform equipment installations and modifications.
04.1990 - 03.2000
- Light Armored Reconnaissance vehicle commander
- Avionics shop supervisor supervised 7 Marines and 11 Aircraft.
Samsung Austin Semiconductor
Austin, Texas
- Worked in cooperation with customer to schedule personnel for scheduled maintenance and preventative maintenance for 42 Scanning Electron Microscopes in two semiconductor factories
- Attended Samsung safety meetings as Hitachi safety representative, sent out minutes to entire team with updates, and tracked compliance with Samsung requirements for entire team
- Tracked Samsung badging and safety training requirements for Hitachi engineers to ensure everyone was compliant
- Tracked all incoming and outgoing parts, as well as backorder parts and updated customer weekly
- Tracked parts that were used for equipment maintenance to ensure the parts arrived and were sent back in a timely manner.
Intel Fab D1C, D1D, and D1X
Hillsboro, Oregon
- Provide equipment service at multiple Intel sites
- Provide parts ordering for equipment at multiple intel sites to ensure preventative maintenance and service could be performed.
Education
B.S Management of Technical Operations -
Embry Riddle Aeronautical University
Skills
- Extremely motivated with proficient knowledge of Microsoft products, Sales Force and SAP
- Team player, that is comfortable in a fast-paced work environment
- Ability to think quickly and provide solutions to problems
- Excellent communication and interpersonal skills
References
References available upon request.
Timeline
Senior Field Service Engineer
Hitachi High Technologies America
11.2013 - Current
Associate Test Engineer
KLA-Tencor Corporation
12.2000 - 11.2013
04.1990 - 03.2000
Samsung Austin Semiconductor
Intel Fab D1C, D1D, and D1X
B.S Management of Technical Operations -
Embry Riddle Aeronautical University
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