Lyn Heggen
Omaha,NE
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
24
24
years of professional experience
Work History
Finance & Warranty Account Manager
Lexus Of Omaha, Baxter Auto Group
Omaha, NE
05.2021 - 07.2022
- Cold called and conducted face-to-face sales calls with C-level executives and guests.
- Created detailed sales presentations to communicate product features and market data. One point of contact: advising on inventory, finance options, warranties and aftermarket products.
- Followed up with existing customers to provide additional support and address concerns. Providing the highest level of service.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging. On the internet team.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Provided sales and customer service assistance to walk-in traffic and internet leads.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary services.
- Completed over 100 phone calls, emails and texts per day.
Financial Business Manager
Corwin Auto Group
Bellevue, NE
05.2019 - 05.2021
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Assisted with hiring process and training of new employees.
- Evaluated mortgage loan risk based on sound underwriting decisions.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Regional Sales Manager
Invisible Fence Inc.
Clifton Park, NY
02.2017 - 03.2019
- Exceeded targets by building, directing and motivating high-performing customer service and sales.
- Finalized sales contracts with high-value customers.
- Executed successful promotional events and trade shows.
- Boosted market share by establishing sales and distribution channels, developing new products and solidifying sales partnerships.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Insurance Agent
WoodmenLife
, New York
01.2011 - 01.2019
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Upsold additional products and services after identifying customer needs and requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales
- Conducted annual reviews of existing policies to update information.
- Sold annuities,life and health and various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
National Account Manager & Sales Team Supervisor
American Management Association
Saranac Lake, NY
05.2007 - 10.2010
- Identified profitable business leads and built pipeline of prospective customers.
- Increased market penetration by growing brand awareness.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Managed and motivated sales team to increase revenue For Canadian Market.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Sr. Financial Development Director, Fundraising
Ymca Of The Usa
Glens Falls, NY
05.2000 - 04.2007
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
- Researched and identified potential donors.
- Planned and implemented fundraising events.
- Raised over $4 million in corporate sponsorship funds for nonprofits events.
- Cultivated impactful social media presence platforms, offering content relating to fundraising campaigns and organizational objectives.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
- Assigned work to fundraising staff and monitored performance to meet targets.
- Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds.
- Conducted research to identify goals, net worth and charitable donation history related to potential donors, potential investors or general donor markets.
- Wrote funding requests and grant applications to obtain additional funds for operating needs.
- Oversaw and enhanced public relations and fundraising programs across entire region.
- Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
Education
Associate of Applied Science - Business Administration And Management
State University of New York
SchenectadySkills
- New Product Development
- Prioritizing and Planning
- Client Satisfaction
- Staff Recruitment and Hiring
- Business Relationship Management
- Deal Negotiations
- Regulatory Compliance and Documentation
- Adaptable to Changing Conditions
- Correspondence Writing
- Vendor Contracts
- Financial Management and Reporting
- Customer Targeting
- Outbound Sales
- Strong Telephone Etiquette
- Special Events
- Customer Relationship Management (CRM) Software
- B2C Marketing
- Online Chat
- Business Management and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Finance & Warranty Account Manager
Lexus Of Omaha, Baxter Auto Group
05.2021 - 07.2022
Financial Business Manager
Corwin Auto Group
05.2019 - 05.2021
Regional Sales Manager
Invisible Fence Inc.
02.2017 - 03.2019
Insurance Agent
WoodmenLife
01.2011 - 01.2019
National Account Manager & Sales Team Supervisor
American Management Association
05.2007 - 10.2010
Sr. Financial Development Director, Fundraising
Ymca Of The Usa
05.2000 - 04.2007
Associate of Applied Science - Business Administration And Management
State University of New York
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