Lyn McElroy
7864 Copperfield Drive,IN
Summary
Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in new role.
Overview
32
32
years of professional experience
Work History
Guest Service Representative
Ruoff Home Mortgage Music Center
09.2009 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Special Education Paraprofessional
Metropolitan School District of Warren Township
10.1992 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
Care Provider
The TLC House and Residential Services LLC.
01.2021 - 02.2024
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Increased patient satisfaction by promptly addressing concerns or complaints and taking corrective action when necessary.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Guest Service Representative
Gainbridge Fieldhouse
09.2009 - 03.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Improved team efficiency with thorough training on customer service protocols.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Created welcoming and comfortable environment for guests.
- Assisted guests with variety of services and local attraction information.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Bachelor of Science - Sports Medicine
Indiana University, Purdue University Indianapolis
Indianapolis, IN12-1990
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Flexible schedule
- Guest orientation
- Documentation and reporting
- Information protection
- First aid training
- Emergency response
- Verbal and written communication
- Cash handling experience
- Clear communication
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Active listening
- Team building
- Task prioritization
- Problem-solving abilities
Timeline
Care Provider
The TLC House and Residential Services LLC.
01.2021 - 02.2024
Guest Service Representative
Ruoff Home Mortgage Music Center
09.2009 - Current
Guest Service Representative
Gainbridge Fieldhouse
09.2009 - 03.2020
Special Education Paraprofessional
Metropolitan School District of Warren Township
10.1992 - Current
Bachelor of Science - Sports Medicine
Indiana University, Purdue University Indianapolis
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