Lyn McKinney
Plainfield,IL
Summary
Dynamic Customer Account Manager with a proven track record at S&S Activewear, excelling in team leadership and customer relationship management. Enhanced team performance through targeted training and proactive communication, achieving a significant increase in customer satisfaction. Skilled in performance metrics analysis and order processing, driving loyalty and efficiency in client interactions.
Overview
20
20
years of professional experience
Work History
Customer Account Manager
S&S Activewear
Bolingbrook, IL
06.2017 - 05.2025
- Supervised daily activities of 25 customer account specialists to enhance team performance.
- Coached team members to drive individual and collective success in customer service.
- Oversaw problem resolution functions, ensuring timely and effective responses to issues.
- Cultivated open communication between customer account specialists and outside sales representatives.
- Produced monthly performance metrics on order accuracy and revenue for team evaluation.
- Supported escalated problem resolution to maintain high customer satisfaction levels.
- Identified efficiency gaps, focusing on time management and improving customer experience.
- Developed relationships with customers through proactive communication and follow-up activities.
- Provided training sessions for new employees on best practices in client relations management.
- Developed strategies to improve customer experience and increase loyalty.
Customer Service Account Specialist
S&S Activewear
Bolingbrook, Illinois
08.2005 - 06.2017
- Delivered accurate product and service information to customers.
- Resolved customer complaints promptly to enhance satisfaction.
- Conducted follow-up calls to ensure effective issue resolution.
- Provided frontline support through incoming calls and emails.
- Engaged customers in discussions to identify needs and address concerns.
- Developed promotional strategies that increased sales volume.
- Secured orders by entering large quantity quotes accurately.
- Collaborated with outside sales representatives to drive sales growth.
Education
High School Diploma -
South Park High School
Library, PA05-1985
Skills
- Customer relationship management
- Performance metrics analysis
- Order processing
- Team leadership
- Training and development
- Client relationship building
- Organizational skills
- Proactive communication
- Logistics- tracking
Timeline
Customer Account Manager
S&S Activewear
06.2017 - 05.2025
Customer Service Account Specialist
S&S Activewear
08.2005 - 06.2017
High School Diploma -
South Park High School
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