LYN NICHOLS
Garland,TX
Summary
Dynamic administrative professional with extensive experience at Frankenmuth Insurance, excelling in managing executive schedules and enhancing office communication. Proven ability in data analysis and building strong relationships, complemented by proficiency in Microsoft Office. Recognized for delivering exceptional customer service and maintaining a reliable, positive attitude in fast-paced environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Surety Administrative Assistant, Sr
Frankenmuth Insurance
Garland, TX
01.2023 - Current
- Managed calendars and scheduled appointments for executives and staff efficiently.
- Maintained organized filing systems, updating records for physical and electronic documents.
- Responded to inquiries, delivering accurate information to clients and visitors promptly.
- Collaborated with team members to enhance office communication processes.
- Handled confidential documents following established protocols to ensure security.
- Provided comprehensive administrative support, including meeting scheduling for executives.
- Processed invoices using accounting software applications for timely payments.
- Assisted in planning special events by coordinating catering, venues, and promotional materials.
Associate Surety Underwriter II
Great American Insurance
Richardson, TX
05.2015 - 01.2023
- Performed data entry functions to track information such as payments, account updates and customer interactions.
- Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries within 24 hours.
- Created and delivered submissions of bond documents to my manager.
- Entered data into underwriting database to track activity during the entire bond process.
- Photocopied, documented and scanned received documentation and filed it for use by everyone.
- Calculated financial statement figures by entering into system.
New Applications Team/Strike Team
STATE FARM
Dallas Center, TX
02.2008 - 05.2015
- Diagnosed and resolved system issues using various troubleshooting and testing methods.
- Monitored product performance and end-user capabilities, documenting areas requiring additional features.
- Established and maintained lasting customer relationships through dynamic communication and quick issue resolution.
- Coordinated with new application software to identify and address customer needs.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Pursued continued professional development through insurance workshops, course and webinars.
- Resolved complex issues and implemented corrective actions to prevent recurrence.
Workers Compensation Claim Representative
THE HARTFORD
Dallas, TX
12.1997 - 06.2000
- Verified details with policyholders and requested additional information.
- Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Assessed and conducted negotiations within authority limits to settle claims.
Workers Compensation Claim Representative
KEMPER EMPLOYEES INSURANCE COMPANY
Dallas Center, TX
06.1997 - 12.1997
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Gathered and documented evidence to support court proceedings.
Education
RADIOLOGY -
Tarrant County Community College
Fort WorthSkills
- Clinical and Medical
- Analysis
- Report Preparation
- Clerical Assistance
- Building Strong Relationships
- Friendly, Positive Attitude
- Microsoft Office
- Reliable & Trustworthy
- Good Work Ethic
- Critical Thinking
- Flexible Schedule
Certification
INS, State Farm, 1992
Timeline
Surety Administrative Assistant, Sr
Frankenmuth Insurance
01.2023 - Current
Associate Surety Underwriter II
Great American Insurance
05.2015 - 01.2023
New Applications Team/Strike Team
STATE FARM
02.2008 - 05.2015
Workers Compensation Claim Representative
THE HARTFORD
12.1997 - 06.2000
Workers Compensation Claim Representative
KEMPER EMPLOYEES INSURANCE COMPANY
06.1997 - 12.1997
RADIOLOGY -
Tarrant County Community College