Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lyna Semon

Lakewood,WA

Summary

Detail-oriented professional with extensive experience in office management and customer service. Skilled in data entry, Microsoft Office, and developing effective office procedures. Committed to driving improvements in service quality and workplace organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Christian Vargas Agency, LLC
Puyallup, WA
07.2019 - Current
  • Managed phone calls, emails, mail routing, and courier coordination to enhance operational efficiency.
  • Ordered supplies to maintain optimal inventory levels.
  • Developed and enforced office policies while organizing confidential personnel records.
  • Trained new employees on procedures, and conducted quality checks for accuracy.
  • Processed payments through multiple methods while maintaining accurate records of communication and services.
  • Delivered exceptional customer service, resolving inquiries and maintaining interaction logs.
  • Reviewed and recommended updates to customer service policy for continuous improvement.
  • Created a tracking system for client requests, call scripts for producers, and strategies to improve customer experiences.

Account Manager

Allied Universal Security Services
Tacoma, WA
02.2017 - 07.2019
  • Facilitated recruitment processes and conducted comprehensive staff onboarding and training.
  • Developed and enforced security policies and procedures to ensure compliance.
  • Created shift schedules for security personnel, optimizing coverage while minimizing overtime.
  • Managed payroll processing activities, including data entry, record updates, timesheet reviews, and report preparation.

Crowd Management

Starplex (CMS)
Auburn, WA
06.2015 - 07.2019
  • Conducted security patrols of facility and grounds, enforcing access control measures.
  • Developed policies for resource management, safety, and quality assurance.
  • Assisted event staff in crowd management while adhering to event policies.
  • Verified visitor identification for entry, enhancing overall security procedures.
  • Inspected for safety hazards and promptly addressed issues.
  • Operated communication systems, including 2-way radios, among staff members.
  • Provided first aid and CPR as necessary to ensure guest safety.

Drop & Count Clerk

Muckleshoot Bingo
Auburn, WA
10.2016 - 02.2017
  • Calculated final revenue by entering earnings for each slot machine.
  • Sorted and managed daily cash flow of up to $500K.
  • Entered data accurately into computer systems.
  • Adhered to security protocols for cash handling.
  • Reviewed discrepancies between physical counts and reports, reconciling inventory issues.
  • Conducted daily audits to ensure fund accuracy and created tracking spreadsheets.

Education

Associate of Science - Accounting

Clover Park Technical College
Lakewood, WA
06-2026

Skills

  • Accounting principles
  • Financial reporting
  • Customer service
  • Data entry
  • Microsoft Office
  • Payroll administration
  • Office management
  • Team collaboration
  • Inventory control
  • Office equipment proficiency

Certification

  • Multi-State Insurance Producer License; 24 hours of Continuing Education courses completed annually, including at least 4 hours of ethics.
  • First Aid & CPR Certified

Languages

German
Limited

Timeline

Office Manager

Christian Vargas Agency, LLC
07.2019 - Current

Account Manager

Allied Universal Security Services
02.2017 - 07.2019

Drop & Count Clerk

Muckleshoot Bingo
10.2016 - 02.2017

Crowd Management

Starplex (CMS)
06.2015 - 07.2019

Associate of Science - Accounting

Clover Park Technical College

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