Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynae Gregg

Baltimore,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Entrepreneur

Self
09.2016 - Current
  • Mapped income generating strategies to grow revenue.
  • Built business to 15+ customers by implementing effective marketing and customer engagement plans.
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Identified target customer segments through in-depth research, building tactical marketing strategies.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Determined business plan, mission statement, and vision.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Introduced upcoming broadcasts and guided audience through entertainment.
  • Answered listener calls regarding song requests, giveaways and commentary.
  • Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
  • Made promotional appearances at public events.
  • Interviewed show guests and moderated discussions.
  • Read and prepared scripts for radio and television shows.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as the team leader in group projects, delegating tasks and providing feedback.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Built business to 30+ customers by implementing effective marketing and customer engagement plans.
  • Attended designer meetings to determine guidelines for runway shows and presentations.
  • Upheld audition and cold-call success rate by adhering to feedback and taking constructive criticism.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Posed for photo shoots to showcase clothing designs and accessories.
  • Represented companies and brands at conventions and trade shows to promote products and services.
  • Maintained high levels of professionalism in over 50+ shoots.
  • Developed growing contacts networks to secure regular work.
  • Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Secured repeat bookings through outstanding professionalism and versatility.
  • Walked runways to introduce new collections.
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Appeared on TV commercials to promote consumer goods.
  • Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
  • Met changing needs of diverse runway shows and events for flexible support.
  • Stood for fitting sessions to help designers with clothing size information.
  • Promoted beauty products by posing for advertisement campaigns.
  • Walked runways to introduce new collections.
  • Modeled in editorial shoots for fashion magazines.
  • Researched promoted products to understand overall value proposition.
  • Interpreted scripts to create believable characters.
  • Researched roles by reading material or shadowing people similar to portrayed character.
  • Sought out auditions for different roles, arriving on time and well-prepared.
  • Gained valuable on-set experience by working with established directors.
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
  • Collaborated with other performers for scene and character development.
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Developed characters through improvisation and script analysis.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided education on mental health topics and resources to clients.
  • Supported individuals dealing with mental health and emotional issues.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Designed safe and supportive environment for clients to discuss issues.
  • Maintained confidentiality of records relating to clients' treatment.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Uber Partner

Uber Eats
Baltimore, MD
04.2021 - 01.2023
  • Communicated with 150+ passengers regarding the estimated time of arrival.
  • Followed company guidelines and policies when interacting with passengers.
  • Followed designated routes and schedules while operating vehicles.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Developed deep knowledge of local routes and area destinations.
  • Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
  • Responded to passenger concerns and complaints politely and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Receptionist

Freelacer
Baltimore, MD
10.2021 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduled office meetings and client appointments for staff teams.
  • Responded to inquiries from callers seeking information.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information in Excell spreadsheets and ran reports or generated graphs using data.
  • Maintained confidentiality of information regarding clients and company.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

No Degree - Psyhcology

UMGC
Baltimore, MD
06.2026

Licenses & Certifications

Skills

  • Team Bonding
  • Team Development
  • Social Media Platforms
  • Special Needs Clients
  • Providing Feedback
  • Improve Performance
  • Audience Engagement
  • Social Media Expertise
  • Active Listening
  • Information Analysis
  • Critical Thinking
  • Social Network Understanding
  • Information Gathering
  • Research Skills
  • Community Events
  • Investigative Writing
  • Reading Comprehension
  • Checking Facts
  • Story Pitching
  • Source Interviewing
  • Producing Stories
  • Telephone Interviews
  • Articulate Communication Skills
  • Researching Information
  • Local Event Tracking
  • On-Air Delivery
  • Article Writing Expertise
  • Data Analytics
  • Excellent Communication Abilities
  • Creative Writing
  • Investigation Ability
  • Idea Pitching
  • Promotional Campaigns
  • Public Opinion Expertise
  • Evaluate Leads
  • Social Perceptiveness
  • Research
  • Active Listening
  • Complex Problem-Solving
  • Learning Strategies
  • Content Production
  • Administering Social Media Accounts
  • Grammatical Skills
  • Industry Trends
  • Story Development Skill
  • Script Writing
  • Interviewing Strengths
  • Celebrity Interviews
  • On-Camera Skills
  • Investigative Reports
  • Researching

Timeline

Receptionist

Freelacer
10.2021 - 12.2023

Uber Partner

Uber Eats
04.2021 - 01.2023

Entrepreneur

Self
09.2016 - Current

No Degree - Psyhcology

UMGC

Licenses & Certifications

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Lynae Gregg