Lynae Iloilo Iosua
West Valley City,UT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Team Leader - CRM Operations
Exela Technologies
Salt Lake City, UT
01.2020 - Current
- Monitored daily workflow of the CRM operations team, identified areas for improvement and took corrective action as needed.
- Ensured compliance with all applicable regulations related to the CRM operations team.
- Provided guidance and support to team members on technical issues related to the CRM system.
- Trained new employees on how to use the CRM system effectively.
- Resolved customer complaints promptly by providing appropriate solutions or escalations as required.
- Developed strategies for improving customer service levels within the organization.
- Answered customer queries and handled complaints.
Mail Insertion Operator
Change Healthcare
Salt Lake City, UT
07.2015 - 01.2020
- Performed quality control checks for accuracy and completeness of final product.
- Operated various types of office equipment such as scanners, printers, copiers.
- Loaded paper stock onto feeders at beginning of each run.
- Cleaned work area regularly including wiping down tables, cleaning out bins and hoppers.
- Provided assistance with training new staff members on job duties or tasks.
- Checked, sorted and collated incoming mail for insertion into envelopes.
- Scanned documents to ensure accuracy of information before processing.
- Set up and operated automated envelope inserting machines.
Mail Handler
USPS, United States Postal Service
Salt Lake City, UT
10.2014 - 06.2015
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Organized outgoing mail into designated bins according to postal regulations.
- Ensured that all parcels were packed properly before shipping out of facility.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Loaded trays of envelopes into automated sorting machines.
- Labeled containers with proper destination addresses for efficient distribution.
ADP Services Consultant
Aeroteck
Salt Lake City, UT
09.2013 - 10.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Right Source Solutions
Sandy , UT
06.2012 - 05.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Business ConX
Salt Lake City, UT
05.2010 - 08.2010
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided guidance and assistance to individuals who had difficulty understanding the questions or filling out the forms.
- Assisted people in filling out surveys and explained items on survey forms.
Customer Service Representative
Convergys
Salt Lake City, UT
04.2007 - 07.2007
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Certificate of Completion Course - Pharmacy Technician
Everest College
Salt Lake City, UT06-2016
High School Diploma -
Copper Hills High School
West Johan, UT06-2006
Skills
- Team Management
- Customer Support
- Data-driven decision-making
- Project Management
- Client Relationship Management
- Task Prioritization
- Team Leadership
Affiliations
- Works well in a group setting and individually
- likes to take on new tasks and challenges
- likes to make all feel welcome
- willing to help in any way that i can
Timeline
Team Leader - CRM Operations
Exela Technologies
01.2020 - Current
Mail Insertion Operator
Change Healthcare
07.2015 - 01.2020
Mail Handler
USPS, United States Postal Service
10.2014 - 06.2015
ADP Services Consultant
Aeroteck
09.2013 - 10.2014
Customer Service Representative
Right Source Solutions
06.2012 - 05.2014
Customer Service Representative
Business ConX
05.2010 - 08.2010
Customer Service Representative
Convergys
04.2007 - 07.2007
Certificate of Completion Course - Pharmacy Technician
Everest College
High School Diploma -
Copper Hills High School