Lynae Scotting
Rock Valley,IA
Summary
Energetic, initiative-taking individual.
- Successfull selfself - motivated individual with 26 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
24
24
years of professional experience
Work History
Feed Desk Operator
Cooperative Farmers Elevator
Rock Valley, IA
04.2022 - Current
- Responded to inquiries by phone, email and walk-up requests.
- Walked user through series of steps to determine problem and implement likely solution.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Logged activities in tracking system to maintain accurate, timely records.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Client Service Representative
Union Gospel, Mission
Sioux Falls, SD
05.2020 - 01.2021
- Assist in the Women’s Homeless shelter
- Maintained accurate record-keeping with proactive attention to client information updates.
- Introduced clients to available online resources and services to increase convenience.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated professionally with colleagues, freelancers and clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Head Teller
Currie State Bank
04.2021 - 03.2022
- Cash accountability,
- Customer service
- Completed Daily GL balancing
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Provided customers with appropriate literature on banking products and services.
- Investigated and promptly resolved issues with patron accounts.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
Store Manager/District Manager
Harms Oil
Sioux Falls, SD
10.2013 - 04.2020
- Friendly’s Fuel Stops - CC&F Retail
- Provide efficient customer service to customers
- Consistent record of improving productivity, reducing costs, and resolving complex departmental issues
- Planned and executed all aspects of business operations
- Completed daily bookwork accurate and sent to corporate office for review
- Managed staff in the Food Service/Sales Floor
- Ordered product
- Keep inventory to a minimum
- Created weekly/monthly inventory audits
- Create weekly schedule for Food Service/Sales Floor
- Increased customer loyalty through prompt customer service
- Successfully resolve customer issues each day
- Improved communication efficiency as primary liaison between clients and vendors.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Hired, supervised and coached Number employees on sales strategies to optimize performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Area Manager
Campbell Property
Sioux Falls, SD
08.2020 - 04.2021
- I leased and managed over 300 townhomes.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Dedicated to expanding client bases by building lasting relationships.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
General Manager
Kum & Go
10.2011 - 10.2013
- Provide efficient customer service to customers
- Consistent record of improving productivity, reducing costs, and resolving complex departmental issues
- Planned and executed all aspects of business operations
- Managed staff in the Food Service/Sales
- Floor
- Ordered product
- Created weekly/monthly inventory audits
- Create weekly schedule for Food Service/Sales Floor
- Increased customer loyalty through prompt customer service
- Successfully resolve customer issues each day
- Improved communication efficiency as primary liaison between departments, clients and vendors.
Restaurant Owner
Irish Pub and Family Dining
Montrose, SD
06.2008 - 04.2012
- Planned and executed all aspects of business operations
- Improved communication efficiency as primary liaison between customers, employees and vendors
- Created spreadsheets to improve inventory management and reporting accuracy
- Processed accounts receivable and accounts payable
- Prepared and drafted all outgoing correspondence in a timely manner
- Prepared and distributed Payroll of staff of 10 direct reports
- Oversaw inventory and office supply purchases
- Improved timely paying of bills by developing flexible payment plans for business.
Administrative Assistant
Nagel Property Management
Sioux Falls, SD
06.2007 - 07.2008
- Developed new customer relations through telephone contact and sales activity
- Increased customer loyalty through customer service
- Improved Communication efficiently as primary liaison between landlords, clients and vendors
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
- Processed accounts receivable and accounts payable
- Managed incoming and outgoing calls to busy property management company
- Consulted with vendors to order and maintain inventory of office supplies
- Standardized department filing system so secretarial staff could easily locate information in any filing center
- Prepared and drafted all outgoing correspondence in a timely manner
- Managed daily office operations and maintenance of equipment maintaining accurate records for all business supplies
- Communicated with clients via phone, email and in person to obtain payments on outstanding accounts
- Contacted clients regarding unpaid and underpaid accounts, resolving all issues with maintaining a positive and pleasant attitude
- Provided efficient customer service to clients.
General Merchandise Manager/ Perishable Manager
Hy-Vee Food Stores
Sioux Falls, SD
10.1998 - 06.2006
- Increased customer loyalty through prompt customer service
- Successfully resolved many customer issues per day
- Improved communication efficiency as primary liaison between departments, clients and vendors
- Created spreadsheets to improve inventory management and reporting accuracy
- Processed accounts receivable and accounts payable
- Consulted with vendors to order and maintain department inventory
- Scheduled 8 employee’s weekly schedule for the General Merchandise team
- Prepared daily, weekly and monthly spreadsheets
- Consistent record of improving productivity, reducing costs, and resolving complex departmental issues
- Collaborated with Human Resource department to ensure efficient office environment
- Oversaw inventory and office supply purchases
- Provided efficient customer service to customers
- Completed the Dale Carnigie Business Course
Education
Sales, Marketing and Management
1989
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Walnut Grove High School, Generals
Mankato Technical Institute
1987
Skills
- 20 years experience in a fast paced work environment
- Skilled in QuickBooks accounting software
- Microsoft office, Excel, and deadline-driven environment
- Energetic and organized
- Initiative-taker with professional manner
- Planning/coordinating
- Filing and data archiving
- Employee scheduling
Timeline
Feed Desk Operator
Cooperative Farmers Elevator
04.2022 - Current
Head Teller
Currie State Bank
04.2021 - 03.2022
Area Manager
Campbell Property
08.2020 - 04.2021
Client Service Representative
Union Gospel, Mission
05.2020 - 01.2021
Store Manager/District Manager
Harms Oil
10.2013 - 04.2020
General Manager
Kum & Go
10.2011 - 10.2013
Restaurant Owner
Irish Pub and Family Dining
06.2008 - 04.2012
Administrative Assistant
Nagel Property Management
06.2007 - 07.2008
General Merchandise Manager/ Perishable Manager
Hy-Vee Food Stores
10.1998 - 06.2006
Sales, Marketing and Management
undefined
Walnut Grove High School, Generals
Mankato Technical Institute
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