Lynaira Navarro
Milwaukee
Summary
Proven leader in customer service, adept at problem-solving and team development. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Sales/Customer Service Representative
Pet World
11.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Host/Cashier/Customer Service Representative
Potawatomi Hotel & Casino
04.2015 - 03.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Lead/Crew Trainer
Outback Steakhouse
11.2017 - 01.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Tenor High School
Milwaukee, WI06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
- Leadership
Timeline
Sales/Customer Service Representative
Pet World
11.2023 - 07.2024
Lead/Crew Trainer
Outback Steakhouse
11.2017 - 01.2019
Host/Cashier/Customer Service Representative
Potawatomi Hotel & Casino
04.2015 - 03.2022
High School Diploma -
Tenor High School
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