Summary
Overview
Work History
Education
Skills
Timeline
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Lynaya Hubbard

Springfield,MA

Summary

Dynamic professional with a proven track record at Genuine Parts Co, enhancing customer satisfaction and loyalty through expert part selection and problem-solving skills. Demonstrated leadership in supervising operations and fostering team growth at Family Dollar. Skilled in multitasking and verbal communication, adept at improving operational efficiency and building strong customer relationships.

Overview

13
13
years of professional experience

Work History

Retail Lead, Parts Professional

Genuine Parts Co
07.2021 - 08.2024
  • Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
  • Collaborated with team members to maintain a clean, organized, and efficient retail environment.
  • Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
  • Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Assistant Manager

Family Dollar
09.2011 - 05.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Direct Care Counselor

Gandara Mental Health Center
06.2015 - 03.2020
  • Provided timely and accurate feedback to supervisors regarding client progress, allowing for informed decision-making in regards to case management strategies.
  • Improved clients'' daily living skills through consistent guidance and encouragement in various activities.
  • Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
  • Provided crisis intervention as needed, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
  • Collaborated with interdisciplinary team members to create comprehensive care plans that addressed clients'' unique challenges and goals.
  • Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
  • Managed medication administration according to prescribed guidelines, contributing to the overall stability of clients'' physical health.
  • Assisted in training new direct care staff members, sharing knowledge and experience to ensure consistent quality of care throughout the organization.
  • Increased client engagement by consistently offering opportunities for recreation, skill-building activities, and social interaction within the facility or community setting.
  • Prepared healthy foods based on personalized nutrition plans.
  • Implemented behavior modification techniques effectively, resulting in improved client self-regulation abilities over time.
  • Conducted regular safety checks within the residential environment to minimize risk factors associated with potential accidents or incidents involving clients.
  • Maintained detailed documentation of client progress, enabling accurate assessment of growth and necessary adjustments to care plans.
  • Managed schedules and transported individuals to doctor appointment and activities.
  • Supported clients during community outings, helping them develop social skills and independence while ensuring their safety.

Education

GED -

Adult Education Center
204 Boston Rd, Springfield, MA 01109
03-2021

Skills

  • Shipping and receiving
  • Product sourcing
  • Pricing strategy
  • Cycle counting
  • Stock control
  • Front counter support
  • Ordering parts
  • Problem-solving skills
  • Improving customer satisfaction
  • Verbal and written communication
  • Supply orders
  • Account updating
  • Replacement parts identification
  • Maintenance schedules
  • Multitasking Abilities
  • Reliability
  • Cash Handling
  • Customer relationship development
  • Professionalism
  • Sales strategy development
  • Order Processing
  • Hospitality and accommodation
  • Communication Skills
  • Business ethics

Timeline

Retail Lead, Parts Professional

Genuine Parts Co
07.2021 - 08.2024

Direct Care Counselor

Gandara Mental Health Center
06.2015 - 03.2020

Assistant Manager

Family Dollar
09.2011 - 05.2020

GED -

Adult Education Center

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Lynaya Hubbard