Lynda Barnes
Gardena,CA
Summary
Accomplished finance manager with a track record in financial analysis, payroll management, and vendor relations. Proven ability to streamline processes and enhance operational efficiency, contributing to overall organizational success.
Overview
1
1
Language
48
48
years of professional experience
Work History
Office/Finance Manager
Bay Shades
Santa Monica
05.2007 - Current
- Managed financial operations and administration for leading window treatment company.
- Developed financial reports to enhance strategic decision-making across the organization.
- Streamlined administrative procedures, resulting in improved operational efficiency across departments.
- Oversaw payroll processing, ensuring accurate timekeeping, benefits administration, and timely tax filings.
- Managed employee benefit programs including health insurance plans, retirement plans, vacation time tracking.
- Monitored accounts receivable, payable activities to ensure timely payments, collections.
- Performed account reconciliations and conducted investigations into discrepancies.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Verified payroll calculations to ensure correct employee compensation, vendor payments and other accounting disbursements for accuracy and compliance.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Trained new staff on customer service protocols and best practices.
- Managed scheduling and workflows to ensure efficient service delivery.
- Assisted in resolving complex customer inquiries and complaints effectively.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Consulted with customers regarding needs and addressed concerns.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Reviewed customer feedback to identify areas for improvement in products and services.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Handled customer inquiries and complaints in a professional manner.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated system with order specifics and customer details, preferences, and billing information.
Office Manager
Hint Mint
Los Angeles
05.2002 - 05.2007
- Managed daily office operations and ensured efficient workflow processes.
- Managed office budget to handle inventory, postage and vendor services.
- Oversaw inventory management and procurement of office supplies.
- Managed inventory levels to ensure availability of office supplies.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Office Assistant
CORE
Los Angeles, California
03.2002 - 05.2002
- Coordinated meetings, scheduled appointments, and organized office calendars.
- Managed office supplies and maintained inventory for efficient operations.
- Assisted in preparing documents and reports for internal and external communication.
- Ensured timely processing of disability payments to assist recipients. efficiently to ensure timely support for recipients
Off. Mgr, Prod. Mgr, Inventory Control, Auditor
Coca-Cola Bottling Company
Commerce, Downey, Los Angeles
09.1978 - 11.2001
- Managed daily operations for beverage distribution and production processes.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw staff scheduling, ensuring optimal workforce coverage to meet operational needs.
- Facilitated communication between departments to streamline operations.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed inventory levels, identifying opportunities to enhance supply chain efficiency.
- Conducted regular inventory audits, verifying stock accuracy and compliance with standards.
- Reviewed inventory records for discrepancies and initiated corrective actions.
- Collaborated with warehouse teams to streamline inventory processes and practices.
- Trained staff on inventory management systems and best practices for accuracy.
- Provided support in developing new procedures for accurate recording of goods received into the system.
- Verified the accuracy of incoming shipments against packing slips, delivery notes and purchase orders.
- Performed periodic inventory counts of warehouse stock and reconciled discrepancies with purchase orders, invoices and other documents.
- Created reports on inventory accuracy, product shortages and overages.
- Monitored inventory levels to ensure adequate stock availability for customer needs.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Worked with accounting personnel to address cycle count variances.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Coordinated team responsibilities to enhance productivity and efficiency to staff, setting priorities and goals.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Coordinated team responsibilities to enhance productivity and efficiency to staff, setting priorities and goals.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
Education
High School Diploma -
Gardena High School
Gardena, California06-1978
Skills
- Financial analysis
- Financial reporting
- Budget management
- Payroll management
- Accounts reconciliation
- Vendor management
- Client engagement
Languages
English
Professional
Software Programs
- Proficient in both QB Desktop and QBO
- Proficient in Microsoft Office Programs (Excel is my speciality)
Timeline
Office/Finance Manager
Bay Shades
05.2007 - Current
Office Manager
Hint Mint
05.2002 - 05.2007
Office Assistant
CORE
03.2002 - 05.2002
Off. Mgr, Prod. Mgr, Inventory Control, Auditor
Coca-Cola Bottling Company
09.1978 - 11.2001
High School Diploma -
Gardena High School