Lynda Bracken

• Optimized clinic workflow by managing appointment scheduling and client communications.
• Enhanced patient experience through compassionate customer service for clients and pets.
• Streamlined data management by processing patient records with electronic medical systems.
• Facilitated referrals between specialists and clients, improving care pathways for patients.
• Coordinated multi-line phone system and greeted patients with a positive demeanor.
• Supported clients during difficult times, establishing trust through compassionate interactions.

● Trained and coached staff to ensure smooth adaption of new program.
● Answering multiple phone lines
● Greeting customers in a pleasant manner and escorting to exam rooms.
● Ordering, Restocking, and filling medications.
● Cleaning and Sanitizing
● Check in and discharge surgery patients.
● Scheduling appointments and surgeries. Update record/ client/ patient information.
● Sort mail/ emails throughout the day also email requested records.
● Educate clients with feeding, general care, medical conditions, and treatment options.
● Assisted Veterinarians in exam room and treatment area.
● Monthly staff/management meetings.
● Opening and closing front office
● Invoices processing and reviewing estimates with clients.
● Conducting interviews and yearly staff reviews.
● Calling clients with information of lab results, follow up of care and or treatment.

• Engaged clients in person and over phone to answer questions and address complaints.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.