Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynda Butterfield

Customer Service
Oklahoma City,OK

Summary

Proven achiever with extensive experience in customer service and data entry, notably at C H Robinson. Excelled in managing high call volumes and resolving customer issues efficiently, significantly contributing to team metrics. Skilled in both technical and interpersonal communication, ensuring timely delivery coordination and outstanding customer satisfaction. Successful Customer Service with 16+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

17
17
years of professional experience

Work History

Customer Care Representative

C H Robinson
12.2007 - 06.2024
  • Managed high call volume with exceptional professionalism and efficiency.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Answered phone calls and responded to customer emails.

Education

Associate of Science - Psychobiology

Oklahoma City Community College
Oklahoma City, OK
05.1985

High School Diploma -

Harding High School
Oklahoma City, OK
05.1965

Skills

  • Customer Service
  • Inbound Customer Service
  • Data Entry
  • Call center experience

Timeline

Customer Care Representative

C H Robinson
12.2007 - 06.2024

Associate of Science - Psychobiology

Oklahoma City Community College

High School Diploma -

Harding High School
Lynda ButterfieldCustomer Service