Lynda Byer-Wooten
East Strousburg,PA
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
41
41
years of professional experience
Work History
Client Service Representative
LHV(Pocono Medical Center)
East Stroudsburg, PA
05.2012 - 10.2024
- Followed up with customers after their purchase to ensure satisfaction.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Managed client accounts by providing accurate data entry services.
- Adhered to all applicable laws and regulations while performing job duties.
Client Support Specialist
Harlem Hospital Center
New York, NY
04.1984 - 03.1985
- Created detailed reports on customer support activities and performance metrics.
- Identified opportunities to improve customer service procedures and implemented changes accordingly.
- Investigated unusual or complex customer requests and escalated them as necessary to higher levels of expertise within the organization.
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
Education
Associate of Arts - Medical Assisting
Mandl School of Collage of Allied Health
New York, NY06-2002
Associate of Applied Science -
LaGuardia Community College of The City University of New York
Long Island City, NY06-1985
High School Diploma -
Martin Luther King, JR . HS
122 Amsterdam Avenue06-1982
Skills
- Client Support
- Client Relations
- Payment Processing
- Meeting deadlines
- Customer Support
- Outbound Calling
- Order Processing
- Follow-up skills
- Database Management
- Customer Education
Timeline
Client Service Representative
LHV(Pocono Medical Center)
05.2012 - 10.2024
Client Support Specialist
Harlem Hospital Center
04.1984 - 03.1985
Associate of Arts - Medical Assisting
Mandl School of Collage of Allied Health
Associate of Applied Science -
LaGuardia Community College of The City University of New York
High School Diploma -
Martin Luther King, JR . HS
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