Lynda Camara
Kansas City
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff relations. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Hotel Phillips
Kansas City
11.2023 - 06.2025
- Oversaw daily front office operations, ensuring exceptional guest service and satisfaction.
- Implemented efficient check-in/check-out procedures, enhancing overall operational workflow.
- Mentored and trained front desk staff on customer service protocols and hotel systems.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Coordinated with housekeeping and maintenance departments to maintain high standards of room readiness.
- Managed guest inquiries and resolved issues promptly to foster positive experiences.
- Created, prepared, and delivered reports to various departments.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for efficiency.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Food and Beverage Manager
Sporting KC
Kansas City
03.2019 - 11.2023
- Maintained high levels of customer satisfaction by managing and training a team of over 300 staff members, ensuring exceptional service.
- Motivated staff to perform at peak efficiency and quality.
- Directed food and beverage operations to enhance guest satisfaction and streamline service delivery.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and the restaurants.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Inspected equipment and machinery for proper working conditions and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept the facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw inventory management systems, reducing 15% of waste through efficient stock control practices.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Human Resources Manager- Hospitality
Sporting KC
Kansas City
03.2017 - 03.2019
- Organized office events, such as holiday parties or team-building activities, promote a positive company culture and boost employee morale.
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Managed recruitment processes to attract top talent for various departments.
- Oversaw performance management systems to evaluate and support employee development.
- Facilitated conflict resolution sessions to address employee concerns effectively.
- Administered benefits programs to ensure competitive offerings for employees.
- Collaborated with leadership to align HR strategies with business goals and objectives.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Identified, screened and interviewed potential employees.
- Held exit interviews and documented information discussed with employees.
Education
Masters - Business Management
University of Phoenix
Phoenix, AZ05.2010
Bachelors Degree - Business Administration
Certificate - Human Resources
Skills
- Workflow optimization
- Operational reporting
- Comminication
- Customer relations
- Data entry
- Budget management
- Conflict resolution
- Inventory control
- Scheduling
- Team leadership
- Microsoft Office proficiency
- Problem-solving
- Employee Relations
- Recruitment / Onboarding
Accomplishments
- Received Leader of the quarter Q3 2024
- Leader of the Year 2021
Timeline
Front Office Manager
Hotel Phillips
11.2023 - 06.2025
Food and Beverage Manager
Sporting KC
03.2019 - 11.2023
Human Resources Manager- Hospitality
Sporting KC
03.2017 - 03.2019
Masters - Business Management
University of Phoenix
Bachelors Degree - Business Administration
Certificate - Human Resources
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