Lynda Carr
Sioux City,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Capturer Coordinator
Allied Solutions
04.2019 - Current
- Monitor current OCR software for performance issues
- Perform weekly and monthly audits on records processed through current OCR product (Kofax)
- Investigate, correct and provide learning reports on OCR errors reported via email or through Jira
- Creation of user stories and test plans in relationship to OCR process/product
- Perform testing for bugs and enhancements for OCR product
- Run SQL database queries in relationship to documents imported to the OCR product.
- Track and report OCR downtime to upper leadership
- Creation upkeep of excel workbook with OCR audits performed by OCR support team - for upper leadership
- Create and present PRFs
- Work in collaboration team members on creation and upkeep of OCR processing procedure manual
- Assisted in the development of new data management procedures, contributing to a more efficient work environment.
Lender Administrator Supervisor
Allied Solutions
06.2017 - 04.2019
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Timecard management for 15 employees
- Performed monthly 1:1 meetings with employees
- Assisted several employees on growing their careers with company through coaching and mentoring
- Created and presented PRFs
- Involved in the Layered Services/Continuous processing project
- Organized and ran monthly LA departmental meetings
Lender Administrator
Allied Solutions
10.2016 - 06.2017
- Point of contact for 20 lenders
- Work notice cycles
- Processed billing work items
- Insurance verification for automotive and mortgage loans
- Updated loans in Unitrac
- Cancelled CPI
- Created and presented PRFs
Quality Assurance Specialist
Allied Solutions
09.2015 - 10.2016
- Performed varies audits including but not limited to:
- IP vehicle and mortgage
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Cycle Notices
- Billing work item
- Worked in collaboration to revise the IP vehicle processing procedure manual
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
Senior Team Manager
Stream Global Services
08.2009 - 07.2014
- Served as mentor to junior team members
- Managed team of 175 of professionals
- Direct contact for client's management team
- Created monthly invoice for line of business
- Analyzed KPI data and identified areas of opportunity for improvement
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Ran reports and supplied data to fulfill client and center report requirements
- Developed effective relationships with all call center departments through clear communication
- Created and delivered weekly and quarterly business reviews.
Education
Associate of Science: Nursing - Nursing
St. Luke's College of Health Sciences
Sioux City, Iowa05.2001
Skills
- Spreadsheet Management
- Data Entry Expertise
- Teamwork and Collaboration
- Organizational Skills
- Critical Thinking
- Problem Solving
- Multitasking Abilities
- SQL
- Data Analysis
- Data Review and Verification
- Workflow Management
Accomplishments
- Allied Certification for Basic and Advanced Leadership Skills - Are and Science of Leadership Program
- Received the highest score from Talent Keepers retention program for 2 years. Managed two contracts for business at the same time.
Certification
Completed following coursework:
- AWS Certified Cloud Practitioner Prep 1 Cloud Concepts
- AWS Certified Cloud Practitioner Prep 2 Security
- AWS Certified Cloud Practitioner Prep 3 Core Services
- AWS Certified Cloud Practitioner Prep 4 Billing and Pricing
- Cisco CCST Networking Cert Prep 1 Network Fundamentals
- Computer Science Principles Digital Information
- Computer Science Principles The Internet
- Improving Insights with Open AIs Advanced Data Analysis
- Introduction to Generative AI with GPT
- Networking Foundations Networking Basics
- Networking Foundations IP Addressing
- Server Administration Essential Training
References
References available upon request.
Timeline
Data Capturer Coordinator
Allied Solutions
04.2019 - Current
Lender Administrator Supervisor
Allied Solutions
06.2017 - 04.2019
Lender Administrator
Allied Solutions
10.2016 - 06.2017
Quality Assurance Specialist
Allied Solutions
09.2015 - 10.2016
Senior Team Manager
Stream Global Services
08.2009 - 07.2014
Associate of Science: Nursing - Nursing
St. Luke's College of Health Sciences