Lynda Castillo
San Antonio,TX
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
6
6
years of professional experience
Work History
Registered Dental Assistant
Cielo Dental
11.2020 - Current
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
Team Member
Whataburger
02.2020 - 10.2020
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Call Center Representative
StarTek
03.2019 - 12.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Cashier
El Bucanero
12.2017 - 02.2019
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
Education
Dental Assistant Certification -
The College of Health Care Professions
San Antonio, TX01.2020
High School Diploma -
Penn Foster High School
Scottsdale, AZ09.2018
Skills
- Patient Intake Procedures
- Electronic Charting
- Dental Radiography
- Team Collaboration
- Patient Relations
- Detail-oriented mindset
- Time management capabilities
- Multitasking competence
- Customer Service
- Data Entry
- Insurance Verification
- Excellent work ethic
- Bilingual in English and Spanish
- Professional, Positive and Punctual
Timeline
Registered Dental Assistant
Cielo Dental
11.2020 - Current
Team Member
Whataburger
02.2020 - 10.2020
Call Center Representative
StarTek
03.2019 - 12.2019
Cashier
El Bucanero
12.2017 - 02.2019
Dental Assistant Certification -
The College of Health Care Professions
High School Diploma -
Penn Foster High School
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