Lynda Cruzgoo
Junction City,United States
Summary
Associates Degree of Applied Science majored in Automotive Technology. Tesla START intern, diesel and automotive Mechanic, Human Resources, and customer service. 5 Years of experience in the automotive industry. Proven ability to provide exceptional customer service and ensure customer satisfaction by accurately diagnosing and addressing their vehicle maintenance and repair needs. Proficient in coordinating with technicians and parts departments to efficiently schedule and complete service orders. Detail-oriented and organized, with strong communication and problem-solving skills. Committed to delivering quality work and building strong relationships with clients. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Helpful professional commended as valuable team player with expertise in Automotive repair and Body reconstruction. Ready to bring 10 years of relevant work experience to new position in Automotive industry in Junction City or surrounding area.
Overview
10
10
years of professional experience
Work History
Technician
Tesla
01.2021 - 04.2021
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
Shop Assistant
Carroll Shelby Automotive Program
02.2019 - 12.2020
- Successfully managed a team of 10 employees, ensuring efficient operations and high-quality performance
- Developed and implemented training programs to enhance employee skills and knowledge, resulting in a 20% increase in productivity
- Monitored and maintained inventory levels to ensure availability of necessary supplies, reducing production delays by 15%
- Conducted performance evaluations and provided constructive feedback to promote professional growth and improve staff performance
- Managed inventory and ensured accurate loading and unloading of products for delivery
- Developed strong knowledge of local roads and efficiently planned delivery routes to maximize productivity
- Provided excellent customer service by handling inquiries and resolving any delivery issues in a professional manner
- Skilled in utilizing diagnostic tools and software to identify and resolve technical issues effectively and efficiently
- Strong ability to interpret technical diagrams, schematics, and documentation to facilitate accurate repairs and maintenance
- Participated in hands-on training experiences at a reputable automotive repair facility, where I gained practical skills in troubleshooting and repairing a wide range of vehicles
- Had the opportunity to work on both passenger cars and commercial vehicles, further enhancing my understanding of automotive systems.
Delivery Driver
UPS
11.2018 - 01.2019
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
Supervisor
U. S. Army
11.2010 - 04.2018
- Performing Administrative Activities, Processing Information, Resolving Conflicts and Negotiating with Others, Making Decisions and Solving Problems, Interpreting the Meaning of Information for Others, Developing Objectives and Strategies, Coordinating the Work and Activities of Others, Communicating with People Outside the Organization
Education
Associates Degree in Applied Science in Automotive Technology -
Northeast Texas Community College At Mount Pleasant, Texas
12.2020
Skills
- Volunteering
- US Army SFRG Leader
- Inform and take care of other military spouses
- Help others with their issues at lowest level of intervention
- Create safe and reliable area for dependability
- Provide knowledge of resources in area
- Microsoft Office
- Tool knowledge
- Customer Service
- Construction management
- Risk Mitigation
- Mechanical Knowledge
- Equipment Installation
Websites
References
- Kayla Otting, 02/01/13, 01/01/16, Military Supervisor, Worked und Kayla for 3 years. I was cross trained in vehicle recovery, while being mechanic.
- Cheryl Runnion, 11/01/18, 01/01/18, Co worker from UPS, Worked with during my seasonal time with UPS
- Otis Moses, 11/01/18, 01/01/19, Co worker, Was my co worker for delivering packages. We worked hand in hand. Any issues I had, I would always go to his first.
Hobbies and Interests
- Rebuilding 1979 Ford
- Learning Coding
- Participated in hands-on training experiences at a reputable automotive repair facility, where I gained practical skills in troubleshooting and repairing a wide range of vehicles
- Had the opportunity to work on both passenger cars and commercial vehicles, further enhancing my understanding of automotive systems
- Completed coursework in advanced automotive technologies, including hybrid and electric vehicle systems, fuel injection systems, and automotive electronics
- Acquired in-depth knowledge of industry-standard diagnostic tools and equipment and demonstrated proficiency in using them to diagnose and rectify complex automotive issues
- Collaborated with a team of fellow students to design and build a custom automotive project, integrating advanced technologies and innovative designs
- This project allowed me to enhance my problem-solving skills, project management abilities, and ability to work collaboratively in a team setting
Timeline
Technician
Tesla
01.2021 - 04.2021
Shop Assistant
Carroll Shelby Automotive Program
02.2019 - 12.2020
Delivery Driver
UPS
11.2018 - 01.2019
Supervisor
U. S. Army
11.2010 - 04.2018
Associates Degree in Applied Science in Automotive Technology -
Northeast Texas Community College At Mount Pleasant, Texas