Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynda Davis

Mesa,AZ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources.



Overview

6
6
years of professional experience

Work History

Life Coach

Self-employeed
06.2019 - Current
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Connected clients with available resources to improve plan success.
  • Facilitated group sessions and learning discussions to further objectives.
  • Documented behaviors, treatments and non-compliance issues.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues.
  • Designed safe and supportive environment for clients to discuss issues.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Supervised meetings with family members to help create support system for clients.
  • Provided education on mental health topics and resources to clients.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Collaborated with other professionals to coordinate comprehensive care for clients.

Director of Operations

Camelback Recovery
04.2018 - 09.2023
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Monitored and coordinated workflows to optimize resources.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.

Director of Housing

Camelback Recovery
04.2018 - 09.2023
  • Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
  • Administered room occupancy verification processes following move-ins and move-outs.
  • Administered office staff training program to improve daily management of housing office.
  • Maintained housing office systems and focused on web-based housing occupancy management system.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and implemented training programs for staff.
  • Researched best practices and developed strategies to improve program outcomes.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Admissions Coordinator

Camelback Recovery
04.2018 - 09.2023
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Contacted prospective students via email and phone calls.
  • Coordinated interviews with prospective students to assess academic qualifications and other criteria.
  • Developed and implemented strategies to increase number of applicants.
  • Assisted with creation of marketing plans to attract prospective students.
  • Coordinated open house events for prospective students, providing detailed information about programs and answering questions.

Education

GED -

Glen Oak
Canton, OH

Skills

  • Life Management
  • Coaching Proficiency
  • Life Goals Assistance
  • Program Support
  • Relationship Issues Management
  • Emotional Support
  • Positive Communication Strategies
  • Data Collection
  • Best Practices and Standards
  • Community Mental Health Programs
  • Resource Advocacy
  • Creative Thinking
  • Mental Health Support
  • Client Satisfaction
  • Well-Being Understanding
  • Office Meetings
  • Client Service
  • Coping Strategies
  • Mood Disorders
  • Client Assistance
  • Client Requirements
  • HIPAA Requirements
  • Community Resources
  • Addiction Treatment

Timeline

Life Coach

Self-employeed
06.2019 - Current

Director of Operations

Camelback Recovery
04.2018 - 09.2023

Director of Housing

Camelback Recovery
04.2018 - 09.2023

Admissions Coordinator

Camelback Recovery
04.2018 - 09.2023

GED -

Glen Oak

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Lynda Davis