Lynda Dorsey
Fort Washington,MD
Summary
Diligent College Student focused on Billing and Coding and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
1
1
Certification
Work History
Cashier Team Lead
Target
Largo, MD
12/17/18 - 11/20/23
- Trained new cashiers on proper use of registers and store policies.
- Welcomed customers, offering assistance to help find store items.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Identified discrepancies between actual sales figures and expected totals.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained productive relationships with employees.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Developed strong working relationships with team members to foster collaboration.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Assisted cashiers with resolving customer complaints and inquiries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed refunds for worn, damaged and broken merchandise.
- Helped with purchases and signed customers up for rewards program.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted customers with locating items within the store when requested.
- Processed customer payments quickly and returned exact change and receipts.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed daily opening and closing procedures for the register area.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Processed refunds and exchanges according to company policy.
Accounts Payable Clerk
NASA
Greenbelt, MD
04/18/00 - 06/20/10
- Handled bi-weekly payroll services for [Number] employees.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Worked closely with department personnel to produce accurate and timely bills.
- Developed processes and procedures related to accounts payable operations.
- Monitored accounts receivable aging reports to ensure timely payments.
- Handled high-volume invoice processing with minimal supervision.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed bookkeeping and accounting consulting services.
- Managed vendor relationships through prompt communication of payment information.
- Processed invoices and payments in accordance with company policies and procedures.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Prepared checks for payment of vendor invoices on a timely basis.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Prepared and processed payrolls.
- Verified accuracy of coding on invoices prior to processing payments.
- Took advantage of discount opportunities by paying vendors within payment terms.
- Maintained accounts payable files and records in an organized manner.
- Checked postings and documents for correctness, accuracy and proper coding.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Accessed financial information to answer questions and gather details about specific accounts.
- Entered data into accounting system to maintain accurate financial records.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
Education
High School Diploma -
Largo High School
Upper Marlboro, MD06-1983
Some College (No Degree) - Medical BILLING AND CODING
FORTIS COLLEGE
Landover, MDSkills
- Adaptability and Dependability
- Online Order Picking
- POS System Operation
- New Hire Training
- Policy Enforcement
Certification
- Working on my certification in Medical Billing and Coding
Timeline
Cashier Team Lead
Target
12/17/18 - 11/20/23
Accounts Payable Clerk
NASA
04/18/00 - 06/20/10
High School Diploma -
Largo High School
Some College (No Degree) - Medical BILLING AND CODING
FORTIS COLLEGE