Lynda Falzone
Wesley Chapel,FL
Summary
Committed to delivering exceptional service and ensuring customer satisfaction. Possessing a strong dedication to providing outstanding support, have a deep understanding of customer service best practices. Skilled in utilizing effective strategies to address diverse customer needs, excel at exploring innovative solutions and consistently exceeding expectations. Foster positive client relationships through proficiency and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
ID.me
06.2021 - Current
- Provide timely, accurate, and efficient service to customers via email
- Verify member identification and follow verification procedures
- Work with members and colleagues to troubleshoot verification issues and provide a working solution
- Assist in documentation and playbook updates as necessary
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service
Speed Printing and Graphics
06.2019 - 01.2020
- Taking in orders, answering the phone, calling clients in regards to services rendered
- Finishing and Binding work in order to complete jobs
- Provided customers with reliable, enthusiastic and personalized customer service.
Assistant Manager
Agriventures Agway
04.2014 - 06.2019
- Customer service, delegating duties, sales growth, merchandising, receipt of product / inventory, training employees, ordering product, helping maintain a friendly, safe, and clean environment, facilitating delivery service in conjunction with company owner and store manager
- Increased sales by 15% over all first year as Assistant Manager
- Customer retention improved; 7% increase in repeat customers
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
PayPal
10.2012 - 09.2013
- Customer service (including providing instructions on how to utilize the services provided by Paypal and EBay)
Furniture Department Coordinator
HomeGoods TJX Company
08.2011 - 08.2012
- Processing merchandise, customer service, cashier, and money handling, helping maintain a friendly, safe, and clean store, merchandise coordinating
Cashier/POS Coordinator
Grade A ShopRite
08.2006 - 09.2010
- Cashiered, customer Service, money handling, worked in the customer service desk, handled complaints, refunds and exchanges
- Promoted to Point Of Sale
- Was responsible for pricing and sales throughout the store, coupon maintenance, submission of inventory and payroll
- Trained other employees
- Delegated duties
- Went to other store locations to assist in the training on the new system that was implemented
Education
Some College (No Degree) - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Scottsdale, AZHigh School Diploma -
Naugatuck High School
Naugatuck, CT06.2005
Skills
- Exceptional organizational skills
- Multitasking abilities
- Customer service skills
- Problem solving
- Understanding of Microsoft Office
- PowerPoint
- Excel
- Attention to detail
- Supervising Experience
- Pricing / Point of Sale (POS)
- Merchandising
- Complaint resolution
- Account updating
- Scheduling
Assessments
- Customer Focus & Orientation, Expert, 04/01/20
- Call Center Customer Service, Familiar, 04/01/20
- Sales: Influence & Negotiation, Familiar, 04/01/20
- Scheduling, Highly Proficient, 04/01/20
- Problem Solving, Highly Proficient, 04/01/20
- Verbal Communication, Highly Proficient, 04/01/20
- Customer Service, Proficient, 04/01/20
- Data Entry, Highly Proficient, 06/01/20
Timeline
Customer Service Representative
ID.me
06.2021 - Current
Customer Service
Speed Printing and Graphics
06.2019 - 01.2020
Assistant Manager
Agriventures Agway
04.2014 - 06.2019
Customer Service Representative
PayPal
10.2012 - 09.2013
Furniture Department Coordinator
HomeGoods TJX Company
08.2011 - 08.2012
Cashier/POS Coordinator
Grade A ShopRite
08.2006 - 09.2010
Some College (No Degree) - Culinary Arts
Le Cordon Bleu College of Culinary Arts
High School Diploma -
Naugatuck High School
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