Lynda Garcia
Jacksonville,FL
Summary
A hardworking and passionate job seeker with strong organizational skills and eager to secure an externship or entry-level Medical Coding position. Ready to help the team achieve company goals. A disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments, and medications. Dedicated to providing the highest quality care to patients. Adheres to medical records policies to comply with HIPAA regulations and maintain patient confidentiality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Front Desk Specialist
Akumin/Elite Imaging
02.2021 - 11.2023
- Confirmed appointments by texting or calling
- Verified patient referrals
- Listened and responded to customer requests and forwarded necessary information to superiors
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences
- Adhered to strict HIPAA guidelines to protect patient privacy
- Obtained payments from patients and scanned identification and insurance cards
- Enhanced patient satisfaction by consistently providing friendly and efficient service at front desk.
Optometric Technician/Receptionist
Carvell & Associates
08.2016 - 10.2020
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses
- Assisted with dilating patients or using eye medications when directed by optometrist
- Conducted pretest procedures to gather data before exams to make eye appointments more efficient and productive
- Coordinated patient scheduling, monitored patient flow throughout office, and properly communicated delays
- Instructed patients on contact lens insertion and removal and lens care guidelines
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping
- Managed administrative duties with phone reception, appointment scheduling, and payment processing.
Medical Front Desk Receptionist
Dr. Gatien and Associates
03.2009 - 07.2014
- Registered new patients and updated existing patient demographics by collecting patient information including personal and financial information
- Answered multi-line phones to either direct caller to appropriate party or handle caller's needs myself
- Verified health care and motor vehicle accident insurance benefits
- Processed payments from patients for co-pays and uninsured visits
- Performed all duties within HIPAA regulations
- Communicated medical results to patients under clinical supervision
- Trained and assisted front office staff during transition from paper charts to EMR.
Education
Associate of Science - Health Services Administration
St. Johns River State College
Orange Park, FL06.2016
Skills
- Certified Medical Coder (CPC-A)
- Professionalism and Ethics
- CPT / ICD-10 / HCPCS Coding
- EMR Systems
- Attention to Detail
- Insurance Verification and Authorizations
- HIPAA Compliance
- Organization and Time Management
- Critical Thinking
- HIPAA Guidelines
Certification
- CPC-A - Certified Professional Coder-Apprentice
Timeline
Medical Front Desk Specialist
Akumin/Elite Imaging
02.2021 - 11.2023
Optometric Technician/Receptionist
Carvell & Associates
08.2016 - 10.2020
Medical Front Desk Receptionist
Dr. Gatien and Associates
03.2009 - 07.2014
Associate of Science - Health Services Administration
St. Johns River State College
- CPC-A - Certified Professional Coder-Apprentice
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