Lynda Giromini
Williston,ND
Summary
Proven Collections Associate at Selco Community Credit Union, adept in skip tracing and legal compliance, enhanced customer repayment rates through strategic relationship building and problem-solving. Achieved significant performance improvements, showcasing strong interpersonal skills and teamwork. Excelled in roles requiring precision, from customer service to management, driving operational excellence and team work.
Competent Accounts Receivable Specialist bringing [Number] years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
10
10
years of professional experience
Work History
Collections Associate
Selco Community Credit Union
06.2019 - 06.2020
- Handled sensitive information responsibly maintaining confidentiality throughout the collection process.
- Analyzed debtor financial situations carefully before determining suitable repayment options ensuring sustainable payment plans were established.
- Established positive relationships with customers, encouraging timely payments and minimizing default rates.
- Minimized loss exposure by identifying trends in delinquent accounts and recommending appropriate action steps for resolution.
- Collaborated with team members to achieve monthly collections targets and maintain company standards.
- Stayed up-to-date on legal regulations and industry best practices to ensure compliance in all collections efforts.
- Used skip tracing and other techniques to locate debtors.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Assistant Store Manager
Curo Financial Inc
12.2012 - 06.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Associate
Macys
09.2010 - 01.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Yoncalla High School
YoncallaNo Degree - Accounting/Business Management
Lane Community College
Skills
- Skip tracing techniques
- Legal compliance
- Conflict resolution techniques
- Teamwork and collaboration
- Problem-solving abilities
- Interpersonal skills
- Team building
Timeline
Collections Associate
Selco Community Credit Union
06.2019 - 06.2020
Assistant Store Manager
Curo Financial Inc
12.2012 - 06.2019
Customer Service Associate
Macys
09.2010 - 01.2012
High School Diploma -
Yoncalla High School
No Degree - Accounting/Business Management
Lane Community College
Similar Profiles
Magaly Morgado GonzalezMagaly Morgado Gonzalez
Member Service Representative at Selco Community Credit UnionMember Service Representative at Selco Community Credit Union
LauraLee BartleyLauraLee Bartley
Member Services Representative IV at SELCO Community Credit UnionMember Services Representative IV at SELCO Community Credit Union
Jaelynn BaileyJaelynn Bailey
Personal Banker at First Community Bank Credit UnionPersonal Banker at First Community Bank Credit Union