Summary
Overview
Work History
Education
Skills
Volunteer Community Involvement
Timeline
Generic

Lynda Griffin

Orlando,,Florida

Summary

An enthusiastic, passionate, organized and success-oriented professional seeking a position offering challenge and growth. Dependable office management professional bringing years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence.

Overview

25
25
years of professional experience

Work History

Office Operations Manager

O'Neil, Lee & West
01.2013 - Current
  • Operations Management for the Agency, Human Resources, Hiring, Compensation Packages & Onboarding, Responsible for Agent and Agency Licensing in 14 States, Manage Account Receivables and Account Payable, Agency Billing for over 35 carriers

Customer Service Excellence

O'Neil, Lee & West
01.2013 - Current
  • Responsible for leading customer service excellence, Implementing and executing customer service excellence with Account Managers, Customer concerns, resolution, and retention, Develop cross-selling opportunities for Commercial & Personal Lines

Director of Sales

Barfly Catering Services
08.2004 - 12.2012
  • Direct and oversee sales in Central Florida, Increased Barfly sales 50% within first year, Improved package value and company presence in Bar Catering market, Established relationships with venue key points of contact, Negotiated exclusive contracts for multiple venues: Exclusivity for Barfly only bar catering vendor, Coordinated and created custom packages to suit individual venues, Developed Sales Associates education regarding alcohol & tobacco laws and regulations, Guided Sales Associates in increasing sales & networking opportunities, Manage commissions and conduct monthly sales reports, Created and managed monthly financial reports

Development Manager

Labatt USA & Interbrew
05.1999 - 08.2004
  • Responsible for sales in the Southeast Region, Brand promotion activity for on-Premise, Coordinate, select and maintain brand promotional items, Creating custom promotional programs for individual accounts, Account research and management, Draught technical support and consultation, Manage reports daily, weekly, monthly, and quarterly, Develop Sales Personnel at wholesaler level on brand knowledge and brand awareness

Education

College - Business Management

Cork College of Commerce

Skills

  • Office Management
  • Operations Management
  • Organizational Leadership
  • Customer Relations
  • Customer Service Excellence
  • Employee Training, Coaching & Improvement
  • Team Collaboration
  • Human Resources
  • Compliance Monitoring
  • Bookkeeping & Billing
  • Patient & Family Experience Advisor
  • Patient & Family Advocate

Volunteer Community Involvement

Arnold Palmer Hospital for Children & Orlando Health

  • Family Advisory Council Member | Orlando Health Global Advisory Council Member - created the idea and worked with the Director of Patient Experience to create this council | Family Advisor for the Cystic Fibrosis Clinic | Elle Advisor and Workgroup

Cystic Fibrosis Foundation 

  • Compass Advisory Board | Access Steering Committee | Board Member for North Central Florida Chapter | Co-Host FamilyCon 2019 FamilyCon Planning Committee, Moderator, Facilitator, Speaker | Community Voice Member, Presenter & Event Speaker | CF Peer to Peer Mentor | CF Parent Night Out Orlando

Nemours Children's Hospital

  • Family Advisory Council Co-Chair | Nemours Children's Hospital Grand Opening Committee | Nemours Children's Hospital Steering Committee | Interview Committee - Interviewed: Leadership, Doctors, and Nurse Managers, New Hire Orientation Coordinator & Presenter | Ethics Committee Member | Patient Safety Committee | Emergency Department Family Advisor | Speaker representing the Family Advisory Council | Service Excellence Committee | Nemours Orlando Representative to Institute of Medicine (IOM)

Timeline

Customer Service Excellence

O'Neil, Lee & West
01.2013 - Current

Office Operations Manager

O'Neil, Lee & West
01.2013 - Current

Director of Sales

Barfly Catering Services
08.2004 - 12.2012

Development Manager

Labatt USA & Interbrew
05.1999 - 08.2004

College - Business Management

Cork College of Commerce
Lynda Griffin