Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lynda Griffin

Hyattsville,MD

Summary

Dynamic Program Manager with a proven track record at 2U Inc., driving a 30% increase in program reach through strategic planning and stakeholder engagement. Expert in data-driven decision making and cross-functional leadership, I successfully secured $100K in funding and enhanced operational efficiency, delivering impactful educational programs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Program Manager

2U Inc.
Lanham, USA
08.2020 - Current
  • Led the execution of four major educational programs, increasing reach by 30%, all while staying aligned with the organization’s mission and overall goals.
  • Worked closely with key stakeholders and external partners to secure $100K in additional scholarship funding, which helped enhance our program offerings and broaden our market presence.
  • Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
  • Spearheaded the creation and implementation of new policies and procedures that improved collaboration across departments by 15%, streamlining operations, and ensuring that program objectives were met.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Developed and maintained project plans, schedules, and budgets.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Analyzed data collected during the course of the program operations and reported results accordingly.

Associate Product Manager

2U Inc.
Lanham, USA
02.2020 - 07.2020
  • Spearheaded three multimillion-dollar programs, ensuring compliance with performance goals and statutory regulations, contributing to a 98% program compliance rate.
  • Designed and rolled out three key policies that reduced processing time by 20% and increased program completion rates by 10%.
  • Analyzed customer feedback data to identify opportunities for learning management system enhancements.
  • Collaborated with cross-functional teams to define product requirements and roadmap objectives.
  • Conducted research to evaluate current trends in the industry related to specific program processes.
  • Analyzed customer feedback to inform product decisions, prioritize feature requests, and develop user stories.

Senior Consultant

2U Inc.
Lanham, USA
03.2018 - 02.2020
  • Created recruitment strategies based on data insights, boosting conversion rates by 20%, and enhancing customer satisfaction by tailoring communication and outreach efforts to individual needs.
  • Analyzed enrollment data to identify inefficiencies, leading to a 15% reduction in processing time, and increased operational efficiency through actionable process improvements.
  • Partnered with academic departments and marketing teams to align recruitment efforts, resulting in a 30% increase in event attendance.
  • Provided strategic guidance to clients on best practices for business operations.
  • Created reports, presentations and other documents to share findings with management team.
  • Performed cost and benefit analysis on proposed solutions to determine effectiveness.

Store Manager

Abercrombie & Fitch
Washington , DC
09.2015 - 03.2018
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated POS system with new products and promotional offers.
  • Assessed operational efficiency of the store's departments.
  • Maintained accurate records of employee performance reviews.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Education

Master of Science - Product Management

University of Maryland
College Park, MD
05-2025

Bachelor of Arts - Communication

University of Michigan
Ann Arbor, MI
05.2014

Skills

  • Program development
  • Strategic planning
  • User experience design
  • Product development
  • Data-driven decision making
  • Business development
  • Research and trend analysis
  • Cross functional leadership
  • Agile development
  • Search engine optimization
  • Data analysis
  • Product lifecycle management
  • Market research
  • A/B testing
  • Logistics operations
  • Data collection & research
  • KPI tracking
  • MS office applications
  • Adobe applications
  • Proficient in Tableau and Salesforce

Accomplishments

  • Led several high-impact educational programs, achieving a 30% boost in user engagement while streamlining operations to reduce inefficiencies by 25%.
  • Guided junior team members, improving overall team efficiency by 20% and enhancing employee satisfaction by 15%.
  • Ensure strict compliance with local and federal regulations, consistently meeting all required standards for program delivery.
  • Built and maintained strong relationships with key internal and external stakeholders, resulting in a 15% increase in program funding through successful collaborations.

Certification

  • Certified Scrum Product Owner
  • IBM Data Analytics

Timeline

Program Manager

2U Inc.
08.2020 - Current

Associate Product Manager

2U Inc.
02.2020 - 07.2020

Senior Consultant

2U Inc.
03.2018 - 02.2020

Store Manager

Abercrombie & Fitch
09.2015 - 03.2018

Master of Science - Product Management

University of Maryland

Bachelor of Arts - Communication

University of Michigan

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Lynda Griffin