Lynda Hawthorne
Professional Cleaner Sanitizer
Beaverton,OR
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Personable and resourceful individual with strong organizational skills and positive, upbeat attitude. Familiar with essential business operations and financial management, possessing strong problem-solving and decision-making abilities. Capable of driving successful outcomes and fostering growth to enhance business performance.
Overview
35
35
years of professional experience
Work History
Owner/Operator
Paradise Cleaning Pro
04.1991 - Current
- All business ownership roles and duties
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Trained and motivated employees to perform daily business functions.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Lead Sales Associate
Paradise Cleaning Pro
04.1990 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Handled cash register operations and customer transactions to process payments.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Delivered excellent customer service for repeat business and referrals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained new sales associates to ensure consistent performance across the team.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Consulted with businesses to supply accurate product and service information.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Generated advertising brochure for vendor use.
Education
Some college - Vet tech
PCC
Portland, OR 05.2011 - 09.2013
GED -
PCC
Portland, OR 05.2001 -
Skills
Cash register
Customer service
Sales
Communication skills
Cash handling
Basic math
Phone etiquette
Computer skills
Retail sales
Leadership
Team management
Pricing
Sales management
Supervising experience
Hospitality
Serving
Guest services
Typing
Personal assistant experience
Restaurant experience
Hotel experience
Manufacturing
Retail math
POS
Product demos
Inside sales
Food handling
Front desk
Operations management
Relationship management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
33 years exceptional customer service excellence
I love working with the public and customer service.. being of service is wonderful rewarding for me.
Timeline
Some college - Vet tech
PCC
05.2011 - 09.2013
GED -
PCC
05.2001 -
Owner/Operator
Paradise Cleaning Pro
04.1991 - Current
Lead Sales Associate
Paradise Cleaning Pro
04.1990 - Current