Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynda Hopkins-Davis

Madison,MS

Summary

Skill are Computer knowledgeable, possesses great skills in detail scheduling, and able to operate a multi phone line system. I'm a self starter, very driven. Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

29
29
years of professional experience

Work History

Project Manager III

VA Hospital
Jackson, MS
12.2015 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered over 50 calls per shift to meet fast-paced call center demands.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Special Projects Manager

MISSISSIPPI DEPARTMENT OF
Jackson, Mississippi
01.2002 - 08.2015
  • Responsibility consist of talking with clients, helping with them with problems regarding business licenses in
  • Mississippi
  • Set up meeting, print booklets, and call schedule appointments to take classes for whole state of Mississippi
  • Answer multiple lines phone and faxing materials
  • Handle complaints and ensure clients that had theirs best interests in mind
  • Able to generate correspondence with different directors and other Project Managers to resolve problems with appropriate solution
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Organized and prioritized workload to delegate responsibilities among colleagues

Psychology Intern

MS State Hospital
Whitfield, MS
06.1990 - 11.2001
  • Job consists of writing treatment plans for patients
  • Scheduling visits to personal care homes
  • Make home visits to ensure that patients are doing well, and patients family are okay
  • Scheduled patients interviews to get them back in work force
  • Ability to handled upset patients and their families
  • Maintain schedule for employees, and meeting for department
  • Process time sheets, iI was responsible for keeping up with employees sick and personal leave time
  • Make sure that I respond to emails and voicemails in timely matter.
  • Remained energetic and demonstrated passion for helping clients by applying active listening.
  • Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
  • Disseminated reports and briefings for program management and to drive patient care improvements.
  • Interviewed, observed and surveyed patients to gain necessary information for psychological diagnosis.
  • Presented implementation guides to clinicians outlining interventions focused on various specific issues.

Education

Bachelor of Science - Business Administration And Management

Mississippi College
Clinton, MS
01.1991

Bachelor of Science - Applied Psychology

University of Southern Mississippi
Hattiesburg, MS
06.1985

Skills

  • Customer service, Communication skills, Time management, Typing, computer, public speaking, and great organizer,
  • Microsoft Office, Time management, Documentation review, Leadership, Computer literacy
  • Behavioral Intervention Plans (BIP)
  • Patient Consultations
  • Behavior Observation
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Inbound and Outbound Calling
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Good Listening Skills
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Setting Up Files

Timeline

Project Manager III

VA Hospital
12.2015 - 12.2019

Special Projects Manager

MISSISSIPPI DEPARTMENT OF
01.2002 - 08.2015

Psychology Intern

MS State Hospital
06.1990 - 11.2001

Bachelor of Science - Business Administration And Management

Mississippi College

Bachelor of Science - Applied Psychology

University of Southern Mississippi

Similar Profiles

CREATE PROFILE
Lynda Hopkins-Davis