Summary
Overview
Work History
Education
Skills
Timeline
Generic

LYNDA JOESTEN

Grafton,OH

Summary

Driven and meticulous professional with a proven track record at ELYRIA HYUNDAI, excelling in office management and customer relations. Demonstrated ability to enhance team productivity and client satisfaction through effective clerical support and exceptional verbal communication. Achieved a significant improvement in client onboarding efficiency and maintained a welcoming environment, showcasing a blend of hard and soft skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

10
10
years of professional experience

Work History

Receptionist

ELYRIA HYUNDAI
11.2021 - 08.2024
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Produce Associate

HEINENS
05.2014 - 06.2021
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Blocked produce and culled damaged or spoiled pieces.
  • Completed prep work on pre-packaged vegetables and fruits.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Berea-Midpark High School
Berea, OH
06.1979

Skills

  • Office Management
  • Project Coordination
  • Clerical Support
  • File Management
  • Data Entry
  • Customer and client relations
  • Multi-Line Telephone Systems
  • Mail handling
  • Multi-line telephone operation
  • Greeting and Seating Clients
  • Security awareness
  • Verbal and written communication
  • Customer/Client relations
  • Telephone skills
  • Data inputting

Timeline

Receptionist

ELYRIA HYUNDAI
11.2021 - 08.2024

Produce Associate

HEINENS
05.2014 - 06.2021

High School Diploma -

Berea-Midpark High School

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LYNDA JOESTEN