Lynda Johnson
Jefferson City,MO
Summary
Extensive experience as a Community Support Specialist at Compass Health Network, excelling in crisis intervention and treatment planning. Proven ability to advocate for clients, facilitating group sessions and achieving significant improvements in mental health outcomes. Proficient in Medicaid billing and electronic health records, fostering strong community connections and client relationships.
Overview
10
10
years of professional experience
Work History
Community Support Specialist
Compass Health Network
Jefferson City, MO
06.2020 - 04.2025
- Advocated for and provided support services to adult consumers seeking assistance with managing mental health diagnoses.
- Services I provided were based on SMART goals established when building treatment plans with clients.
- My services were billed through Medicaid, and I have experience in both Anasazi and myAvatar medical record systems.
- Assisted clients with learning methods to overcome barriers, by teaching techniques to manage symptoms based on their needs.
- Building rapport with clients was an essential function of the job. Rapport was built through asking open-ended questions, being empathetic, identifying barriers, and reflective listening.
- Performed quarterly and annual assessments, Columbia SSRS assessments, Safety/Zero Suicide plans, quarterly GAD-7 and PHQ-9 assessments to measure anxiety and depression, medication possession reviews, provided assistance with initial assessments by completing orientation questions, assisted with health screens, assisted in obtaining needed lab work, attended medical appointments to ensure understanding of treatment recommendations, and assisted with Medicaid reauthorizations, disability applications, and housing needs.
- While in the community and homes of families for whom I provided a service, I acted as a liaison with other local agencies, medical providers, attorneys, and businesses to provide essential customer care.
- Performed team leader duties, such as running daily meetings to ensure coverage for consumer needs, and answering questions from other team members while the supervisor was on leave.
- Facilitated weekly groups, both independently and with a colleague, to discuss managing symptoms of emotional dysregulation, and to teach socialization skills, and emotional comprehension.
- Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
Bartender
American Legion Post 5
Jefferson City, MO
09.2017 - 07.2020
- Open and close American Legion, prepare and serve drinks and food directly to customers, sell tickets and pay out any monies earned from Keno, Missouri Lottery, and other gaming machines, and maintain five cash drawers for payments of different services.
Family Support Provider
Compass Health Network
Jefferson City, MO
07.2017 - 06.2020
- Developed a support system for parents of children with serious emotional or mental health disorders.
- Assisted families to increase their knowledge and awareness of their child's needs.
- Liaised with other agencies, medical providers, attorneys, and businesses to provide essential customer care.
- Provided moral support to family during crisis.
- Linked families with local support groups and resources.
- Develop individualized service plans that wrap services around family needs.
Customer Service Representative
Teletech Corporation
Springfield, MO
01.2017 - 07.2017
- Address and resolve customer issues regarding banking products including checking accounts, savings accounts, debit cards, certificates of deposit, new accounts, fraud, and website support.
- All responsibilities are performed via phone support in a call center.
Temporary Clerk
Missouri Public Service Commission
Jefferson City, MO
07.2015 - 01.2016
- Scanned and saved case files as a PDF using Adobe Acrobat Pro; documented same files in Excel Spreadsheets so they could be accessed electronically.
- Utilized SMART system for archiving.
- Records search for filings through EFIS.
- Compiled and posted weekly itinerary for Utility Services Department.
- Scheduled and set up conference rooms for meetings.
Education
Diploma - Information Technology
Missouri College
St. Louis, MO09-2003
Nursing
Lincoln University
Jefferson City, MOGeneral Studies
Columbia College
Columbia, MOGeneral Studies
St. Louis Community College
St. Louis, MOSkills
- Microsoft Office
- Anasazi
- MyAvatar
- Medicaid billing
- Electronic health records
- Crisis intervention
- Treatment planning
- Group facilitation
- Mental health assessment
- Community outreach
- Client advocacy
- Case management
Timeline
Community Support Specialist
Compass Health Network
06.2020 - 04.2025
Bartender
American Legion Post 5
09.2017 - 07.2020
Family Support Provider
Compass Health Network
07.2017 - 06.2020
Customer Service Representative
Teletech Corporation
01.2017 - 07.2017
Temporary Clerk
Missouri Public Service Commission
07.2015 - 01.2016
Diploma - Information Technology
Missouri College
Nursing
Lincoln University
General Studies
Columbia College
General Studies
St. Louis Community College
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