Lynda Kacho
Winlock,WA
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Gee Cee's Truck Stop
Toledo, WA
08.2024 - 10.2025
- Contributed to store operations and maintained accurate inventory levels.
- Oversaw cash register functions and ensured timely transaction processing.
- Led workforce to achieve superior customer interactions and improve workflow productivity.
- Educated new hires on operational procedures.
Manager
Subway In Pilot Flying J
Tumwater, WA
07.2022 - 08.2024
- Managed workflows to ensure consistent service delivery and proper food preparation.
- Monitored and adjusted inventory to align with demand requirements.
- Arranged work schedules to enhance staffing levels during high-demand hours.
Shift Leader
Loves Travel Stop
Napavine, WA
09.2018 - 07.2022
- Conducted training sessions for new employees on customer service techniques and operational protocols.
- Directed cash operations while maintaining detailed and error-free financial records.
- Ensured accuracy of cash drawer contents at shift start and end.
- Guided staff to uphold high standards of customer service.
- Managed sanitation procedures for dining areas, restrooms, kitchen equipment, and floors to uphold safety standards.
Education
High School Diploma -
Bethel High School
Graham, WA06-1994
Skills
- Inventory management
- Efficient cash transactions
- Employee onboarding and training
- Product presentation expertise
- Sales transaction management
- Client relationship management
Affiliations
I do Gardening with my son, I hike everyday with my dogs,
Accomplishments
- I have a On The Spot Award, from Loves Truck Stop
Customer Service
An outstanding customer service representative is more than just a problem-solver — they are the voice, heart, and personality of a brand. They don’t simply respond to inquiries; they create experiences that leave customers feeling valued, understood, and confident in the company they’ve chosen.
At the core, excellence in customer service comes from empathy — the ability to truly listen, understand a customer’s perspective, and respond with genuine care. This means not just hearing the words, but recognizing the emotions behind them, whether it’s frustration, confusion, or excitement.
Timeline
Assistant Store Manager
Gee Cee's Truck Stop
08.2024 - 10.2025
Manager
Subway In Pilot Flying J
07.2022 - 08.2024
Shift Leader
Loves Travel Stop
09.2018 - 07.2022
High School Diploma -
Bethel High School