Lynda Klekowski
Highland,IN
Summary
Client care professional with extensive experience in fostering client relationships and driving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Director of Client Care
Women's Care Center
04.2022 - Current
- Responsible for daily client care activity
- Manage staff consisting of four counselors and two parenting class teachers
- Maintain client schedule for pregnancy tests and ultrasounds
- Ensure center supplies are at par level and order when necessary
- Submit monthly expense report
- Deposit check donations received from donors and send out personalized thank you cards
- Participate in biweekly leadership meetings
- Develop center goals to enhance client care and ensure efficiency
- Perform limited first trimester ultrasounds and counseling services
- Identify client needs and advise of resources available
- Work with local agencies to maximize resources available to clients
Clinical Patient Liaison – Certified Surgical Technologist
Advocate South Suburban Hospital
07.2012 - Current
- Utilize customer service skills and detailed system knowledge to support hospital and clinic operations
- Access patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinate between patients and healthcare professionals to meet patient needs
- Educate patients' families on surgical procedures
- Act as patient advocate and implement total patient care through team approach
- Identifies ideas to improve customer satisfaction through customer feedback and evaluation
- Participate in bi-weekly patient satisfaction meetings
- Update and maintain surgeon preference cards database
- Monitors wait times, delays and customer complaints providing timely follow up and service recovery
- Run various reports relating to operational performance to provide to surgical leadership team
- Implemented a smoke-free operating room policy as directed by the AORN
- Perform as Surgical Technologist as needed by department
Certified Surgical Technologist
Advocate Christ Medical Center
08.2008 - 07.2012
- Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures
- Assisted surgeon with patient preparation for general, orthopaedic and neurological procedures
- Effectively supported surgeons in fast-paced healthcare environments, resulting in better patient care and less pain medication post-surgery
- Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields
- Trained several staff members on operating room procedures, infection control and over safety and functionality procedures
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures
- Handed instruments and supplies to surgeons during procedures
- Laid out all instruments, supplies and tools as directed by surgeons
- Collected and prepared tissue specimens for laboratory analysis
- Adhered to infection control standards and reported any hazards
Radiology Technician Assistant
Riverside Medical Center
07.2007 - 08.2008
- Established and maintained proper aseptic techniques during all patient encounters
- Applied workplace safety rules consistently to prevent immediate danger to patients and reduce exposure to radiation
- Cleaned and sterilized equipment and instrumentation between patients
- Helped patients feel comfortable before, during and after procedures by employing calming techniques, answering questions and offering physical support
- Maintained patient confidentiality and privacy at all times according to policies and regulations to help patients feel secure and comfortable with all interactions
- Collected patient history data from electronic records and patient interviews to assess previous and current concerns
- Organized supplies and restocked work areas for maximum efficiency
Education
Certificate - Surgical Technologist Program
Prairie State College
Chicago Heights, IL07-2008
Skills
Detail oriented
Team player
Fast learner
Problem solver
Patient Satisfaction Award
Recipient of Patient Satisfaction Award at Advocate South Suburban Hospital
Timeline
Director of Client Care
Women's Care Center
04.2022 - Current
Clinical Patient Liaison – Certified Surgical Technologist
Advocate South Suburban Hospital
07.2012 - Current
Certified Surgical Technologist
Advocate Christ Medical Center
08.2008 - 07.2012
Radiology Technician Assistant
Riverside Medical Center
07.2007 - 08.2008
Certificate - Surgical Technologist Program
Prairie State College
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