Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynda Sanders

Lavon,TX

Summary

Dedicated team player with exceptional organizational skills. Adept at managing multiple projects simultaneously with precision. Skilled in prioritizing tasks and consistently meeting deadlines to ensure efficient project completion.

Overview

12
12
years of professional experience

Work History

Help Desk Support Technician

RKD Group
05.2022 - 04.2025
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered assistance in implementing and developing training programs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.

Data Entry

Citigroup
01.2022 - 05.2022
  • Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed data entry tasks with accuracy and efficiency.
  • Provided administrative support with accurate document preparation and data entry.
  • Contact: Brittany Bessler - Manager - (682)-261-3603

Security Forces

United States Air Force
09.2017 - 01.2020
  • Patrolled grounds to monitor status and safety of premises.
  • Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.

Restaurant Manager

The Blue Fish
07.2014 - 09.2017
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.

Intake/General Clerk

Transamerica
01.2013 - 07.2014
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Maintained accurate and up-to-date client records.

Education

Help Desk/User Support Technician Certificate - Information Technology

Richland College & Park University
Richardson, TX
12.2021

Skills

  • Analytical problem-solving skills
  • Strong customer support skills
  • Quality assurance
  • Strong decision-making abilities
  • Application user support
  • Asset management
  • Directory management

Timeline

Help Desk Support Technician

RKD Group
05.2022 - 04.2025

Data Entry

Citigroup
01.2022 - 05.2022

Security Forces

United States Air Force
09.2017 - 01.2020

Restaurant Manager

The Blue Fish
07.2014 - 09.2017

Intake/General Clerk

Transamerica
01.2013 - 07.2014

Help Desk/User Support Technician Certificate - Information Technology

Richland College & Park University

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Lynda Sanders