Lynda Lucero
Albuquerque,NM
Summary
Dynamic leader with a proven track record at Tuff Shed, excelling in relationship building and territory management. Spearheaded a sales team to surpass monthly targets through innovative strategies, enhancing customer retention and loyalty. Skilled in complaint handling and critical thinking, consistently achieving results through effective team supervision and customer service excellence. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
20
20
years of professional experience
Work History
Area Sales Manager
Tuff Shed
04.2023 - 02.2024
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
Customer Service Lead
Home Depot
05.2018 - 04.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Head Bartender
Red Robin
03.2004 - 02.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Valencia High School
Valencia, CA05.2005
Skills
- Relationship Building
- Sales Presentations
- Territory Management
- Sales team supervision
- Email Etiquette
- Call center experience
- Complaint Handling
- Team Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Area Sales Manager
Tuff Shed
04.2023 - 02.2024
Customer Service Lead
Home Depot
05.2018 - 04.2023
Head Bartender
Red Robin
03.2004 - 02.2012
High School Diploma -
Valencia High School