LYNDA MAI
Tarpon Springs,FL
Summary
At SCC Soft Computer, I excelled as a Client Relationship Manager, adeptly managing a portfolio of 30 high-value clients and spearheading strategies that significantly enhanced customer satisfaction. My expertise in process optimization and interpersonal communications fostered robust client relationships, driving retention and satisfaction. My role was pivotal in negotiating beneficial contracts and leveraging client feedback to refine services.
Overview
20
20
years of professional experience
Work History
Client Relationship Manager
SCC SOFT COMPUTER
Clearwater, FL
01.2005 - 11.2024
- Manage a portfolio of 30 high-value clients, ensuring their needs are met and business objectives are aligned.
- Develop and implement strategies to improve customer satisfaction.
- Act as the primary point of contact, addressing client inquires, concerns, and escalations in a timely manner.
- Collaborate with Sales, Marketing, and Product teams to optimize service offerings based on client feedback.
- Conduct regular business reviews, and present data-driven insights to stakeholders to enhance customer engagement.
- Assisted in negotiating contracts and renewals, ensuring mutually beneficial agreements.
- Analyzed customer feedback to identify trends and implement service improvements.
Education
Associate of Arts - BUSINESS
St. Petersburg College
Clearwater, FL12-2004
Skills
- Customer engagement
- Process Optimization
- Up-selling and cross-selling techniques
- Effective Schedule Management
- Client Profile Development
- Interpersonal and client communications
- Contract negotiation
- Client needs assessment
- Client satisfaction-driven
- Client retention strategies
- Workforce management
Timeline
Client Relationship Manager
SCC SOFT COMPUTER
01.2005 - 11.2024
Associate of Arts - BUSINESS
St. Petersburg College
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