Lynda Mallory

• Have access to all relevant systems to view and update taxpayer's accounts per their requests by using RGS, IDRS, IAT and CEAS
• Efficient in basic knowledge of wide range rules and methods, IRM precedence, document's forms and processing erroneous conditions affecting processing.
• Proficient in all clerical support functions, processing, priorities and workflow.
• Met challenging quotas for productivity and accuracy of work.
• Able to apply knowledge of IDRS and RGS to do comprehension in order to research for and fix errors that have occurred.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Over seen special projects;

• 1. Updated Clerical study glide with W&I
  2. Participate with other Campuses in updating the
  continuing resolution, modifying the current
  processing interactions between Business Units
  by updating applications to interface with each
  other.
  3. Updated 10 Job Aids in CMT to reflect all the
  current processes before retirement.